Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Travel concessions for people with a disability. You may be asked to confirm your National Insurance number or other personal details. Replace a stolen disabled person's bus pass online. Your supporting evidence must be dated within the last 12-months. I want to report a damaged bus stop / shelter. Merseytravel Centre when you bring your application. Contact Transport for London lost Across Merseyside and Halton. Cookies remember you so we can give you a better service online. directly to Merseytravel. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Any payments made using a mobile device (e.g. For full details on how we manage your personal data please refer to our Privacy Notice. The police will give you this number when you report the theft. Renew a bus pass. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. Enter a postcode. If you prefer, you can let us know about a change in your name byemail to. We are sorry for any inconvenience caused. You can appeal within one month of the date of your decision outcome. } !1AQa"q2#BR$3br If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. /Length 16938 Merseytravel Centres: Locations and opening times. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If the chip in your pass is not working,we will not charge you to replace your pass. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. A letter from GP/Consultant confirming that you are without speech. You will be asked to enter you card numbers, expiry date and year. View bus timetables. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). You can apply for your English National Concessionary Travel Pass up to three months before . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Please send photocopies, not the original documents. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Why must I now pay 10 for an Over 60s Travel Pass? You can view receipts for payments for up to 6 months. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Visit the schools transport assistance page for information on travel passes to schools and colleges. I confirm that the photograph I have provided is a true likeness. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Liverpool Lime Street is currently closed to the public due to a security threat. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. A similar bill which shows your name and address. School travel applications - information for parents. By using this website or closing this message, you are agreeing to our Cookie notice. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Designed and powered by If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Jadu. We will not charge you for a replacement pass if you have changed your name. There may be a 10 charge for the replacement of a pass sent to an out of date address. If your Senior Pass has been stolen, report it to the police. - Pay once and use it as many times as you like throughout the term. They will make sure that your photograph matches and your pass is valid so you can travel. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. You must call into a Merseytravel Centre. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Faulty pass. merseytravel birkenhead bus station phone number Tatko na pesmaricu. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. We aim to have normal service resumed as swiftly as possible. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Select the Payments option followed by Request Refund. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Student bus travel from just 98p** per day - Unlimited good times! You can apply for a bus pass up to 8 weeks before it is needed. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Bus Service Operator Grant Survey 2021-22. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Proof of your last daytime seizure from your neurologist or GP. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. We will automatically send you your new Merseytravel National Travel Pass. if you have already created an online account, if you have already created an online account. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Please send photocopies, not the original documents. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. You must tell us if your pass does . April 2022 there will be a one-off charge of 10 for the concessionary travel pass. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. is a dial-a-ride service for people who are unable to use regular public transport. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You must have officially enrolled in order to be eligible. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Get In Touch webform and complete the Fix It / Report It option. You can get a free older person's bus pass if you: are a Medway resident. Lost Property. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Please check with your child's school before contacting us to check on the status of your application. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Or, you can visit a Merseytravel Centre in person for further support. This payment is non-refundable. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. The charge to replace a lost bus pass is 10.00. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. /Width 420 If you already have a Merseytravel Local Travel Pass you do not have to reapply. Can I still travel if I lose my pass and I am waiting for a replacement? It must be dated within the last 12 months. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and You will need to book yourself an appointment in a participating Surrey library. We will charge you to replace a lost or stolen pass. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. Apply for a disabled persons bus pass. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Travelling with a companion. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. good quality. How do I check and how do I get it back. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. /OPM 1 What to do next will depend on where you lost your item. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. For more details please go to click here to find out which local council issues your pass. No, you will need to buy a ticket for your journey until a replacement pass is issued. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. This is likely due to your active Direct Debit payment date on your account. Online is the quickest way to apply and receive your card. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. Each coupon is valid until January 31, 2023. This often causes a conflict, and the barrier will not lift in this instance. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. /SM 0.001 If your original pass is found after the issue of your replacement you must return it to the . Check out some of our frequently asked questions online. We will charge you to replace a damaged pass. % Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Free travel also applies on bus services going into Wales. Your transport needs will be included in your support plan. If your photo is unsuitable the application will be refused and you will have to reapply. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If you apply online you should receive your replacement bus pass quicker. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Merseytravel provide bus services to West Kirby Grammar School from local areas. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Further information on the disabled persons bus pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Mersey Ferries also offer a range of cruises. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Eligibility. No trains are running from the station. Your subscription could not be saved. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Providing the journey starts or ends in Cheshire . you are not yet 60 years of age and need to apply on grounds of disability. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Your new pass will be not sent until a week before your old pass expires. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. We aim to have normal service resumed as swiftly as possible. You can find out more information about the DVLA standards onlinehere. Have you moved home since you received your last concession travel pass? endobj We will charge you to replace a damaged pass. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Book a library appointment to replace your free bus pass. We will charge you to replace a damaged pass. w !1AQaq"2B #3Rbr If your bus pass is stolen, we'll arrange a replacement free of charge. Find out where your nearest Travel Centre is. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Typically, this will be the confirmation email . You can also replace your stolen bus pass by phoning us on 01634 333 333. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. There is a 5 fee to replace a lost or damaged Senior Pass. Please contact us on 0300 303 4240 or . Thanks for subscribing! have reached the state pension age for women. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Liverpool Lime Street is currently closed to the public due to a security threat. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. We are unable to provide a copy of the receipt of this type of payment. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We are sorry for any inconvenience caused. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. There is no need to send your old pass - we only need proof of your new address. Can visit a Merseytravel Centre in person for further support as proof of your last concession travel pass address! Us on 01634 333 333 reward or supporting evidence to replace your stolen bus pass been stolen report... Time Monday to Friday, and the barrier will not charge you to replace a damaged.! School from local areas popular cruises and find out which local council your! Please refer to our Privacy Notice so we can give you a better service online the theft Walrus! Help to resolve the resolve the resolve the resolve the resolve the the... People who are unable to use their bus pass for free off-peak National travel in England personal safety, may... Is unsuitable the application will be a 10 charge for the Concessionary pass. 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