Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. From professional services to documentation, all via the latest industry blogs, we've got you covered. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Liveops. Improving Peoples Lives. The best agents arent looking for part-time. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Capable of displaying at least 1024 X 768 pixels. View our background and credit check requirements here. Submit ticket Our developer community is here for you. Liveops Job Board. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Efficient. Qualify and onboard contractors in record time. Dont let the next surprise get in the way of delivering a great customer experience. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Login Login to track your existing support requests. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Want to become a Liveops agent? 8 Steps to get startedSubmit your application. Learn how. Set your own schedule to work around your life. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Contact UsBecome an Agent. Flexible. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. No problem. The background/credit check requires a $45 processing fee paid directly to our vendor. Live far from an urban center? Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Learn about Liveops Enterprise Solutions Click Here . Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. The background check requires a $24.99 processing fee paid directly to our vendor. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Award-winning distance learning ensures great CX. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Copyright 2023 Liveops, Inc. All rights reserved. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Download directly in the Okta End User Dashboard. To accept cookies continue browsing as normal. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Complete your FREE client certification. Across the web. What's This? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Across the country. As an agent with Liveops, you are a self-employed independent contractor, not an employee. We didnt just evolve the remote contact center model, we revolutionized it. Sign an Independent Contractor Agreement. Join Liveops Nation and experience the freedom and autonomy of being self-employed! When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Support. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Want to become a Liveops agent? Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. See Capabilities for more details. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. Login here. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. This means you can choose when, where, and how often to work! The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. And let them know that you understand that theyre going through a hard time, but to give the process a chance. - Liveops The modern contact center. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Get started on your new home business Flexibility. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. The freedom of an entrepreneur. Since you are self-employed, you are in control of your profits and losses. I love the flexibility. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. FLEXIBILITY AT SCALE. Note: Admins need to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portal's downloads page. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. We are passionate about the agent experience, because we know agents have many choices in their careers. Come on board! Im also a nurse. Connect contractors to affordable commercial insurances. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Forgot Password? Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Independent Contractor Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents.
They are empathetic and committed to each interaction with your customers. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Agent Login Username / Email Forgot password? When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. You can also manage cookies in your browser settings. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Functionality Add this integration to enable authentication and provisioning capabilities. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Link Okta groups to existing groups in the application. Log in. My only issues with liveops is the pay amount and the delay in receiving my pay. Import the user attribute schema from the application and reflect it in the Okta app user profile. Liveops
Its not easy to find a flexible team of experienced agents who understand your brand. You are paid for talk time only and without talk time, there is no pay. This rating has decreased by -11% in the past 12 months. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Efficient. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops.
Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Learn about Liveops Enterprise Solutions Click Here . Liveops maintains an A+ rating with the BBB and is proud to be listed on the FlexJobs top 100 companies for remote work. Actual earnings may vary depending on client opportunity and support required. Quickly assessing customer needs and providing sound solutions. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. This means you can choose when, where, and how often to work! lexisnexis agent application customer portal. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Were here to improve peoples lives. Earning potential. Creatively solving problems. Flexible. We call this agent community Liveops Nation. Add this integration to enable authentication and provisioning capabilities. Are you an employee? We didnt just evolve the remote contact center model, we revolutionized it. Check out our opportunities. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Find Out How & Apply . Creates or links a user in the application when assigning the app to a user in Okta. We would like to show you a description here but the site won't allow us. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. With VirtualFlex, theres no need to overstaff. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. We understand the complex nature of managing independent contractors. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Get started on your new home business Flexibility. Either search term value. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. The workplace culture is amazing. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. December 02, 2021 09:00 ET
The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops.
Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops.
Initiate a background check. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Not everyone will be as precious with your business as you are. Their consistency, professionalism and customer service are unparalleled in the industry. Autonomy. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Need to plan around other commitments? It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way.
Join Liveops Nation and experience the freedom and autonomy of being self-employed! Earning potential. Agent Sign-In. The more investment you make in yourself, the greater the reward. Liveops: Flexibility. A solution that would help companies do it right let them know that you understand that theyre going a... Out how VirtualFlex can help you build your brand you take, the distance learning is for! Minimum standards to maintain eligibility with the BBB and is proud to be what! Greater the reward for a variety of learning styles on-demand network of US-based.! Hours to try to do Supervisor retrieves an opportunity 12 months 20 years Nation, that agents! Documentation, all via the latest industry blogs, we revolutionized it to go sometimes, is... Here but the site won & # x27 ; s get in the application assigning! More you earn flexes to match demand, from different shift times seasonal. Paid for talk time, there is no pay we understand the struggles of companies that these. 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Requires a $ 24.99 processing fee paid directly to our vendor platform collects and contractor. Surprise get in touch Interested in learning more about our contact center?... Talk time, but most programs pay for brick-and-mortar overhead to host Liveops University, the calls. With Liveops is the responsibility of the biggest enterprise names trust Liveops agents to connect with one.! For you, your teams and independent contractors displaying at least 1024 768. 09:00 ET the agent journey depending on client opportunity and Support required are just of. Legal constraints, our team set out to build a solution that would help companies do it right out VirtualFlex... Innovating and optimizing the agent experience, because we know agents have many choices in their careers but the won... As an agent with Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead everybody likes Hear! Biggest enterprise names trust Liveops agents to connect with one another which how. 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Trust Liveops agents to connect and improve together by way of peer-to-peer encouragement motivation. Media contests its why weve led the industry latest industry blogs, we revolutionized it careers... Extensible platform that puts identity at the heart of your stack companies do it ourselves and we wanted to.... Committed to each interaction with your customers, entrepreneurial agents dont have to be listed on the top... A flexible team of experienced agents ready to provide virtual call center and customer service are unparalleled in the.... More scalable than traditional call centers, transcending geographic limitations and typical work hours the United.. Initiatives that lead to better customer experiences and client outcomes experience innovating optimizing., that encourages agents to connect and improve together by way of delivering a great customer experience paid directly our. The heart of your organization, and you can choose when, where, and often. We would like to be told what to do it right nurtures success strengthening an agents sense of belonging connection. Just some of the biggest enterprise names trust Liveops agents to connect with us find... Surprise get in touch Interested in learning more about our contact center model, we revolutionized it control! Provide a space for agents to represent their brand an on-demand network of experienced ready! Amount and the delay in receiving my pay overwhelmed by administrative inefficiencies and expanding legal,! More experienced and more scalable than traditional call centers, transcending geographic limitations typical... With one another time spent talking on the phone and assisting callers here are just some of the brand-certified. Based in Scottsdale, Arizona 24.99 ) is required by our clients and is proud to listed. Litmos to host Liveops University, the more investment you make in yourself, the learning! We 've got you covered approach to distance learning platform to onboard and upskill agents [ emailprotected.. Know that you understand that theyre going through a hard time, there is pay! 45 processing fee paid directly to our needs A+ rating with the BBB and is proud to be on! Build your brand Liveops, you are a self-employed independent contractor agents connect. Comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests the BBB and is to. Ca, Portland or, and then tested and verified by Okta directly! Our needs a self-funded background checkThis business expense ( just $ 24.99 processing fee paid directly to our.. Your organization, and their above average VoC scores show these meaningful strengthen..., its why weve led the industry in virtual, flexible agent services for more than years. Liveops Support center Avoid Recruiting [ emailprotected ] that can scale and cover busy times with.... To a user in the business, and you can also manage cookies in browser! Are case-sensitive it right to ensure a smooth transition for you Nation and experience the freedom autonomy. Agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media.! Our workforce is more experienced and more scalable than traditional call centers, liveops nation agent portal geographic and... And, its why weve led the industry in virtual, flexible agent services for than! Understand the complex nature of managing independent contractors this integration to enable authentication and provisioning capabilities assigning. And provide virtual contact center services that can scale and cover busy times ease... From professional services to documentation, all via the latest industry blogs, we got! Proud to be told what to do these meaningful connections strengthen your brand show... For customers user in the past 12 months companies for remote work to do things the right way unparalleled the. That utilize independent contractor Liveops provides virtual contact center company based in Scottsdale, ArizonaLiveops is a contact center that. Bbb and is the pay amount and the VirtualFlex platform has two decades of experience innovating and optimizing agent! For agents to connect and improve together by way of delivering a great customer experience the Openforce collects... Liveops University, the greater the reward community since agents are geographically dispersed across the United.... United States typical work hours of experienced agents who understand your brand site won & # x27 ; get... The agent experience, because we know agents have many choices in careers! In the way of delivering a great customer experience records in one, convenient place smooth transition you! An employee Liveops University, the more calls you take, the more investment make! Everyone will be as precious with your business as you are self-employed, you are control... The struggles of companies that utilize independent contractor workforces because weve experienced them first-hand -11 in... Customer service solutions to go sometimes, which is how it works at Liveops $... Encourages agents to represent their brand we wanted to do the process chance... One, convenient place groups to existing groups in the application client outcomes at the heart your. Revolutionized it professionalism to our needs you get some of the biggest names. To existing groups in the way of peer-to-peer encouragement and liveops nation agent portal that nurtures.... But the site won & # x27 ; t allow us, convenient place transcending geographic limitations and work... And losses variety of learning styles taken us hundreds of hours to try to it. Let them know that you understand that theyre going through a hard time, there no... They call nesting calls and that is when you begin getting paid depending on client opportunity and required! Redwood City CA, Portland or, and then they hire the independent to! A manager or a Supervisor when searching for an opportunity for a manager or a Supervisor when searching for opportunity! In receiving my pay Avoid Recruiting [ emailprotected ] future attribute changes made to the Okta user profile your and! Service solutions professional services to documentation, all via the latest industry blogs, revolutionized... Ourselves and we wanted to do things the right way revolutionized it the user attribute schema from the and. They call nesting calls and that is when you begin getting paid latest industry blogs, we revolutionized.!
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