Useful comments include a description of the problem, city and postal code. Pricing, terms, and offers subject to change and discontinuance without notice. Plug your equipment back into the power source. This ones easy: for 24/7 technical support, call the number for your region. Check for outages. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. We are always here to help! Please feel free to DM the full name and address associated with the account in order to look into this further for you. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Criterion Digital 2023. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @optimum today it took my over an hour on the phone to simply cancel my service. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. See if Optimum is down or having service issues today. 2,000. How do ya like that? To the surprise of many, the outage was not a common . If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. We have helped over 300,000 people with their problems. Problems in the last 24 hours in East Bank, West Virginia. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). In addition to paying in person, Optimum offers a few ways you can pay for your service. User reports indicate no current problems at Optimum / Cablevision. When Optimum fails to deliver that service, you're entitled to compensation. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Check the settings on important communication channels. Please try again later. ^Whitney, Hello! This raises the question, donthey have any customers under 70. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Optimum.net is compatible with a wide range of browsers. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Our lines, which hang on power poles, require power supplies to be active. Why not let DoNotPay handle your claim on your behalf? PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Optimum Fiber 5 Gig. Why not let DoNotPay handle your claim on your behalf? I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. 2010-2023 CableTV. ^Whitney, Hello Raemond! Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Hi there! @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Go to the Outage Refunds product on DoNotPay. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. We will update this story as new events related to the matter arise or when the service is available again. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. The local store will gladly add to your account but isnt allowed to cancel anything in person. See if Optimum is available for your home: Sign into add enhanced services to your account now. In the last three months, how would you rate Optimum? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The outage in Optimum internet service appears to primarily affect New York City. @OptimumHelp You aren't here to help. The Optimum Support App is another way you can pay your bill. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Looking forward to seeing old friends and to have great business meetings. By signing up, you agree to our Terms of Use and Privacy Policy. You should see if there are any Optimum internet outages affecting your area. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Please don't call "support numbers" posted below most probably it's a scam. Comes out to $2.86 a day. This may take 3-5 minutes. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . @OptimumHelp You aren't here to help. More specifically, they are unable to login using their credentials. 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You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Or return equipment to a live person? The menu offers prompts in both English and Spanish. ^Whitney, Hello! Ways to check for large-scale outages across Optimum's network. Having problems? The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. This raises the question, donthey have any customers under 70. If it's just one phone, then you'll need to narrow things down further. If so, please DM the full name and address associated with the account. 2,000. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Moreover, reports on Downdetector also confirm the same. {{#query}}Nothing found for query "{{query}}"{{/query}}. We can't get your messages right now. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Find out what is going on. Everything is down - 38 %. You can. ^Mark Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 5 days without internet and the issue is still NOT resolved. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Criterion Digital 2023. Or you can save yourself some time by calling the direct sales line for your region during those same hours. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Search Twitter for #optimumdown. @OptimumHelp You aren't here to help. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The most recent Optimum outage reports came from the following cities: If you dont see an outage, the link above has a list of troubleshooting tips for you to try. We advise not to turn the modem on and off to ensure the battery remains fully charged. Realtime status of outages and problems with service providers. They only let their customers know about half an hour ago. Sit back and relax while we do the work. Outage reports and issues in the past 15 days originated from: Tips? compensated for losses if your internet goes out? Under Support, located in the upper right corner, click Service status. It also includes power to our network . If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. 3 disconnections, six different people, plus a trip to return my equipment that never worked. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Source. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Source. Optimum may already be working to resolve the issue. However, not all browsers allow you to take advantage of all the new features. Please help! Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. 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