Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Serve, Facilities & Video Connectsessions are pre-paid and non-refundable. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! How do I get setup for eMessaging using the Securus Android app? Dallas, TX 75265-0757. las Transacciones Recurrentes. What do I need to do to link my JPay account to a Securus account? Review of Suspicious Securus Debit Transactions. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de
All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. 3. Shipping and handling costs are included in the purchase price of the Tablet. In no instance will the fee be higher than $0.40. Policy violation User is under the age of 18. Message and data rates with your mobile phone carrier may apply. The Fee may vary by facility. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. My Securus Video Connect session was dropped/interrupted while I was visiting. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de
Learn more about signing up for inmate calls using our inmate calling guide. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. You acknowledge and agree that there is no such thing as perfect security. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. NEW! Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. All Tablet sales are nonrefundable. Should I fund anAdvanceConnect account or a SecurusDebit account? To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. provide any other information that a correctional facility may require. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. Please read this Limited Warranty carefully. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. The security of your account is important to us. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. How do I add another inmate to my account? Fixing and Improving Our Websites and Products. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Can I make a deposit to their Securus Debit account? We will, however, always post the changed terms on our website. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? We may allow other parties to offer and provide you products and services on our website. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. archivo para su uso de conformidad con este Acuerdo. We provide these links only for your convenience. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la
To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Resolute may be reached telephonically at (800) 776-6060. Dallas, TX 75265-0757. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Can I use both JPay and Securus at the same time? Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. Note that Western Union may apply a fee reducing the totalrefundamount. Internet Service Provider (ISP). To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. These charges, and whats included, are subject to change from time to time. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. All Messaging Solutions purchases are non-refundable. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Al hacer clic abajo, usted acepta los Trminos y Condiciones de
Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. By exploring our Career Center and the information below, you can learn more about how we make Read More We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Arbitrability of Certain Disputes. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. This means, for example, if you delete a text we cannot send it again. . We provide our Products using reasonable skill and care. Usted puede cancelar esta autorizacin en cualquier momento
Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. We will only send you a specific text notification one time. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. Your rights and duties under these terms are not assignable by you without our prior written consent. Can the incarcerated loved one initiate a message? crdito para los pagos recurrentes. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Name of the facility from which the account holder is receiving calls. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Can I get a refund if I make a deposit to a Securus Debit account? The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. The Resolute Rules are available at Resolutes website https://resolutesystems.com. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. para que almacenemos su informacin o su tarjeta de crdito o
If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. Unused purchases will not be refunded. Alaska and TDCJ customers have 365 days to request a refund. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. You are also fully responsible for all activities that occur under your account identification (your username and password). It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. 2. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Attorneys. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Securus Debit Account: Western UnionRefundInstructions. Does the mobile app allow you to save cards on file as well? SIGN UP NOW WITH SECURTEL AND START SAVING automatizado sin tener que volver a introducir la Informacin de Tarjeta para
Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Account holders that request an optional paper billing statement may be charged $2.00 per statement. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. How can I access and use Securus eMessaging? Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la
Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. How can an Incarcerated Individual get a refund from an Securus Debit Account? Informal Dispute Resolution. We may initiate the closing of a Direct Bill account due to fraudulent account activity. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. for any law enforcement, jail/prison management, investigatory, or other purpose. This warranty does not apply to: Securus Technologies
You get a phone number programmed to forward calls to your cellphone or phone of your choice. actualizados a la direccin de correo electrnico que usted le
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