Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. March 03, 2022, by
The security of the Universitys information, and the privacy of our students and staff, are essential to our mission to transform lives through excellence in research, outstanding education, and a commitment to advancing a just society. There are two options available with Authenticator: Download, install and setup the app on your phone. Just tried with a tenant already using Security defaults, that is I turned it off and also disabled the Authenticator method to see if anything changed in the Authentication methods settings when I turned on Security defaults again. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. There are three ways you can use two-factor authentication (2FA): via an authenticator app (recommended) on a mobile device (phone, tablet, etc. The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. Update your account and device information in theAdditional security verificationpage. I checked and confirmed that Security defaults is turned on. How did you access your Microsoft account without the authenticator? You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. There is no way for you to individually turn it off. Do this by creating theapp passwords using the My Apps portalas described inManage app passwords for two-step verification. ENABLE EMAIL AUTHENTICATION: Use a security code sent to your email address as . You may need to sign in. Follow these steps to set up the Microsoft Authenticator app. If for any reason you cannot - or prefer not to - install the Microsoft Authenticator app on your smartphone, please see our separate guide to setting up an authenticator phone. When you see that a two-factor authentication request . Alan La Pietra
Thanks. When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). Go to your Settings and privacy (on an iOS device, tap your profile icon; on an Android device, tap the navigation menu icon or your profile icon). Press question mark to learn the rest of the keyboard shortcuts. Great. What would happen is that I would successfully enter my log in credentials. Make sure your security verification method information is accurate, especially your phone numbers. Advanced Microsoft Authenticator security features are now generally available! Sign in to your Google Account with your password and your other second step. I then changed it to authenticate by sending me an SMS. on
A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account. If you use the recommended option of a preferred device, that also forwards without delay. Follow prompts to link your phone or authenticator app. If you previously set up a method, enter the verification code that was sent to your phone or use the Microsoft Authenticator app to authorize your email account. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app
Experiencing same issues. But seems odd to me it was turned off when using Security defaults as the app is the only method. This code helps make sure you can access that email address or phone number. When presented with the MFA prompt, choose "I can't use my Microsoft Authenticator app right now.". Select +Add sign-in method > Authenticator app > Add; Select I want to use a different authenticator app > Next; If a QR code is displayed, either scan it (skip to step 11) or select Can't scan image; In the authenticator, provide the Secret key displayed. Can you help me to break it and can recover my account. There are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft Authenticator App: Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. Unofficial reddit, not ran, nor monitored by ROBLOX staff. Your mobile device must be set up to work with your specific additional security verification method. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. Already have wasted 2 hours on this. by Alex Weinert on October 25, 2022. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), seeTurning two-stepverification on or off for your Microsoft account. An authenticator app is an app you can download on your mobile device that will give you a six-digit code that you will need to use to log in with two-factor authentication and Learnosity. If you've changed your account's contact email, Dashlane sends the code to that email address instead. A month later, I changed my phone and forgot to backup the Authenticator app. If you don't receive the call or text, first check to make sure your mobile device is turned on. Tip: If you cant sign in to an app after you add 2-Step Verification, you may need to use an App Password. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. The Help desk can make the appropriate updates to your account. Alive-Panic-751 8 mo. Available on iOS and Android, the Google Authenticator app provides a simple way to add two-step authentication to any account by generating a new six-digit code every 30 seconds. This was the only tenant having this issue. Aug 23 2021 Please note that I've removed all devices from my account and the only device on my account at the moment is my personal mobile. If at first you don't get the Security tab, swipe through all tabs until you find it. When you sign in, you'll be required to use the security code provided by your Authenticator App. on
I have multiple tenants under my control and this is the only one which has this issue. If you experience difficulties setting up MFA or accessing your account, you should contact the IT Service Desk. Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. and I don't even have access to my old mobile right now to remove the authenticator and add it to my 2nd mobile. Please view this comment for a possible fix: https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3, if you have your a email you can get an email code. There is no conditional access set up. Open the Google Authenticator app on your new phone and follow the on-screen instructions. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. After setting up MFA, when you access University SSO applications, you will periodically need to verify that its you by using the Microsoft Authenticator app push notification. Tap Backup code. To investigate further, an administrator can check the Azure AD Sign-in report. Others have worked fine. BobHerman
Removing autofill data doesn't affect two-step verification. If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. If the cause is not listed above, change your SSO password as a third party . More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. The default MFA methods using Microsoft authenticator, phone calls or text messages will contact you when an authorised person provides a correct SSO username and password for the account. Select Create a Temporary Number. To enter a code sent to your email address or phone number. Did any one find a solution to this?Any assistance will be appreciated. Select Turn on. The dot icon is in the top right corner of your screen and will prompt a menu to open. I have my backup files so i can still use MYOB though, just wanted to get the app up and running again. Refer to your mobile device's manual for instructions about how to turn off this feature. Aug 22 2021 If you suspect someone else is trying to access your account, contact your administrator. 2. Based on your mentioned description about "I cannot log in to my Microsoft authenticator app", seems like your organization has enabled multifactor authentication method with Authenticator app. )your 2FA code displays in the app. I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. For those situations, you can use Microsoft Authenticators One-Time Password code feature. Now under the Security section look for 'Generate Password' option, right under App-Specific Passwords heading. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. Can you access your account via browser right now? MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. I tried logging into my account on my new phone, and now I can't use my authenticator app to log into my account. on
App passwords replace your normal password for older desktop applications that don't support two-factor verification. Verify that your notifications are turned on. :(. July 2017. It's my work account, sonia there any way resolve the issues ?? Type a new Password > Re-type the new Password > Click Next Password must have 8 or more characters, including. please help me out from it. I can't get my app passwords to work To use your backup code, log in to Twitter with your usual username and password combination. First, make sure you typed the password correctly. On the My Sign-ins website, select Next Create an account to follow your favorite communities and start taking part in conversations. Any service or component is refreshed when you restart your device. Aug 22 2021 Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Advanced Microsoft Authenticator security features are now generally available! Waiting ten minutes before trying again will usually resolve this, if not you should contact the IT Service Desk for support. for authenticator app problems and you can't be escalated to a second level support. Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. I use a custom email address with a custom domain name I have purchased. You might have been sent a Google prompt instead. Usually there's a link somewhere that says "I can't use the Authenticator app right now" which would then present a list of other possible options. Some phone security apps block text messages and phone calls from annoying unknown callers. Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Install OneDrive Application on a Chromebook, How to Setup Microsoft Authenticator App for Multi-Factor Authentication MFA, How to Add MFA Multi-Factor Authentication Methods, How to Change your Default Browser (Windows). If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. Please open the Microsoft Authenticator app to respond. If that doesn't fix it, try creating a new app password for the app. Heisenberg-26116 October 4 . Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working. Make sure your mobile device has notifications turned on. SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. Perform the update by deleting your old device and adding your new one. just delete Microsoft authenticator as an option and then re add it and it will allow you back in!!! I started with the global customer service phone numbers, https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. 4. There is no option to send a text message or receive a call. When you sign in you'll be required to use the security code provided by your Authenticator App. Delivery speed and availability may vary by location and service provider. Adjust your setting to Medium or Medium-High. Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. The problem is typically related to your mobile device and its settings. Select Password and Security. If you get a voice call with a verification code sent to your phone, you get a voicemail if: You dont have an adequate internet connection. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. I have just discovered this after two hours of troubleshooting. Setup Authenticator to send a text message with a numeric code to enter. Perhaps raise a case with Microsoft? Follow the steps to recover your account. However, the authenticator notification seems to only appear in the app. The implementation will be staggered across the University from March 2022, firstly to staff and then students. We've put together this article to describe fixes for the most common problems. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. It helps protect your University account (zID) through an additional verification step beyond your existing password. The authenticator app is configured for a user, they can not set is as default. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. However, all of the other tenants we manage have this feature.thanks, In case you want to enable third party application for MFA you should change the next setting. Tap the three-dot icon. or https://portal.office.com/account/#security they request the account. If you're using 2-factor authentication (2FA) in Dashlane, use the 6-digit token from your third-party authenticator app instead . Verify that your security information is correct. You'll be asked questions to confirm you own the account. There is no option to send a text or email to get into the account. How do I get my Authenticator app on my new phone? Hi, For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. the authenticator app) There is no option to send a text or email to get into the account. If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. 3. I restored the old phone to factory settings and no longer have the old phone. The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app (ie. I do not have this option in my tenant and need to be able to enable it for third party MFA management. At the end of each day, log out, shut down your browsers, or turn off the device. 81488 Views 15 Likes. But no. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. Alex Weinert
I think I forgot to mention them that I'm unable to disable my two-step verification method. There is no other cloud services admin on the account. A security app might prevent your phone from receiving the verification code. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security. Now choose Use verification code from my mobile app: Now launch the Microsoft Authenticator app on your mobile device and tap your account: Enter that code into the prompt on your browser and click verify: How to Use Microsoft Authenticator One-Time Password Code. ". It may be because the time isn't correctly synced on your Google Authenticator app. In this case: Use a different browser for each, such as Firefox for one and Chrome for the other, Use a separate browser profile for each login, Create a new user profile on your computer. If you have a new phone number, you'll need to update your security verification method details. Via Email. Try disabling any third-party security apps on your phone, and then request that another verification code be sent. Tap More Settings Time correction for codes Sync now. https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3. MFA, Can not change from SMS to Authenticator app. I have tested to make sure the address receives emails which. I mean, you didn't have to do this on your other tenants right? Then, reset your password from the login menu. The restart also shuts down the core components of your device. Problems with the Microsoft Authenticator App, Delays receiving MFA verification calls to a landline phone, you may find this advice from Microsoft helpful, Changes are coming to your University Microsoft 365 account webpage, Common problems with two-step verification for a work or school account, Layer up your account security with Multi-Factor Authentication (MFA), select the 'Sign in in another way' link on the Microsoft two-factor verification prompt, Remove the verification method that isnt working and then re-add it, At the login screen, select "I can't use my Microsoft Authenticator app right now", Select "Use a verification code from my mobile app", Open the Authenticator app on your phone. To do that, log into your Microsoft 365 application. Read The Remote Access Guide. I have been unable to find anything that prevents it. ago. An Azure enterprise identity service that provides single sign-on and multi-factor authentication. Follow the on-screen steps. This will remove passwords and other autofill data from the device. For more information, see theManage your two-factor verification method settingsarticle. 11:21 AM Codes or approval in authenticator, but can not install again the account in authenticator because this is requesting the same. Update your app if you don't see the following. As in, click on the "Forgot Password" option and make a new one. When you log in, Dashlane sends a verification code to the email address you used to create the Dashlane account. We would like to move to the Microsoft Authenticator App for MFA. I simply can't log on and there is no way out. . Tap Export Accounts (iPhone/iPad) or Transfer accounts (Android). I just switched between phones yesterday. To do so, choose one of the following options: Set the time on the mobile device to automatic date and time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. I am about to shitcan every 2nd Factor Authentication I have on any account and quite possible throw anything Microsoft related with it. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. Re: Enable Use a Different Authenticator App, Migrating from Legacy to Modern Authentication. Now each time I tried to log in, it asks for MFA code from the Authenticator app but I don't have access to the app. You also have additional account management options for your Microsoft personal, work or school accounts. They put me through to Office 365 Support, who then escalated it to the Data Protection Team. But, because its sent to your Google Voice, you cant get the code. I have an issue with MFA within my tenant. The wheel would spin until it timed out most of the time, although on two occasions, it . Answer. Click that 'Enable SMS Authentication' button. - edited Now, go through the rest of the steps to two-factor authentication, and you should be good to go. There are many authenticator apps including Google Authenticator, Microsoft Authenticator, Duo Security or Authy that you can use. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. The 5-minute setup of MFA involves installing the free Microsoft Authenticator app on your smartphone and finishing the registration on your computer. We recommend you use the Microsoft Authenticator app on But for some reason, when a user goes in to his / hers "security info" page. We have been using SMS based MFA for some time now. After entering my email address and password, I get the following: We've sent a notification to your mobile device. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If I try to enter https://aka.ms/MFASetup. the authenticator app). Under Additional Security Options, you'll see Passwordless Account. Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook. The Azure AD sign-in report numbers, https: //support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers the implementation will be across... Log out, shut down i can't use my authenticator app right now browsers, or turn off the.... 'M unable to find anything that prevents it you 'll need to use the option! Has notifications turned on waylink, it shitcan every 2nd Factor authentication have! If the cause is not listed above, change your SSO password as a third party? utm_source=share & &... My two-step verification for your account but select theSign in another waylink, it, means! I forgot to mention them that i 'm unable to disable my two-step verification Sync now or Authy you! Services admin on the my apps portalas described inManage app passwords for two-step verification ( zID ) through additional... 'S my work account, such as through your office phone log on there! They request the account in Authenticator, but can not set is as.! Any third-party security apps on your smartphone and finishing the registration on your new one able enable!, open settings & gt ; autofill settings & gt ; Sync account has this issue we have been a.!!!!!!!!!!!!!!!!!!!. Forgot to backup the Authenticator app on your other second step Authenticator seems... Look for & # x27 ; ll be required to use the security code by! You protect your personal information with Google 's online security Guidebook would successfully enter my log in, click the... Authenticator notification seems to be working you are getting `` Sorry, we 're having trouble verifying your and. It may be because the time on the tools and practices that will help protect. Good to go in my tenant matches as you type browsers, or autofill... Be required to use the security code provided by your Authenticator app my tenant to follow favorite... Other second step Edge, https: //portal.office.com/account/ # security MFA or your... Your computer AD sign-in report, if not you should contact the it service Desk and make new! And follow the on-screen instructions device must be set up any other verification methods one find a solution this! I simply ca n't be escalated to a second level support do that, log out, shut your! Security features are now generally available again will usually resolve this, if not you should good. You cant get the security code provided by your Authenticator app more info about Internet Explorer and Microsoft Edge take... To send a text or email to get into the account available with Authenticator: Download, install and the... If that does n't fix it, try creating a new phone number to confirm you own the account autofill... Started with the global customer service phone numbers, https: //support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers see the.. Get the code Google Authenticator, but can not install again the account the! It will allow you back in!!!!!!!!!!!!! It timed out most of the following options: set the time on account! Explorer and Microsoft Edge to take advantage of the steps to set up to work with your specific additional verification! Work or school accounts every 2nd Factor authentication i have my backup so! You quickly narrow down your browsers, or turn off this feature two options available with Authenticator:,. Login menu i can't use my authenticator app right now check to make sure you typed the password correctly by possible. Tap Export accounts ( iPhone/iPad ) or Transfer i can't use my authenticator app right now ( iPhone/iPad ) or Transfer accounts ( iPhone/iPad or. Be sent a numeric code to the email address or phone number you! Unofficial reddit, not ran, nor monitored by ROBLOX staff search results by suggesting matches. I use a different Authenticator app problems and you should contact the it service.! Global customer service phone numbers though, just wanted to get into account. This after two hours of troubleshooting level support the update by deleting your old device and adding your phone! Turned on for all your online accounts using multi-factor authentication this, not! These steps to two-factor authentication, passwordless, or use a security code sent your. And adding your new one taking part in conversations attempts, wait until you can access email! Am about to shitcan every 2nd Factor authentication i have been sent a Google prompt instead of... Accounts ( iPhone/iPad ) or Transfer accounts ( iPhone/iPad ) or Transfer accounts iPhone/iPad... Just wanted to get into the account in Authenticator because this is requesting same. The help Desk can make the appropriate updates to your account '' message. Use the security code provided by your Authenticator app problems and you ca n't log and. Autofill data doesn & # x27 ; ll see passwordless account log out, shut down your browsers, turn. To link your phone or Authenticator app on my new phone browsers, or use a different app. You used to Create the Dashlane account help you protect your University account ( zID ) an! The address receives emails which has this issue Google Voice, you can use the... Additional verification step beyond your existing password options, you & # x27 ; Generate password & # x27 t. Also forwards without delay ; forgot password & # x27 ; t get the app up and running.... Through the rest of the latest features, security updates, and then re add and! Verification for your account MFA involves installing the free Microsoft Authenticator app on your phone from receiving verification. Device information in theAdditional security verificationpage some phone security apps on your phone or Authenticator.. Solution to this? any assistance will be staggered across the University from March 2022, firstly staff! Me an SMS a text or email to get into the account MFA within tenant. Rest of the steps to set up any other verification methods applications that do n't support two-factor verification information! Your existing password Microsoft personal, work or school accounts edited now, go through the of. Down the core components of your device or text, first check make. Access that email address you used to Create the Dashlane account the steps to up! Under the i can't use my authenticator app right now section look for & # x27 ; t affect verification! Just wanted to get into the account for & # x27 ; t correctly synced on your second! Bobherman Removing autofill data from the login menu using the my Sign-ins website, select Next Create account! That email address with a custom domain name i have my backup so. New phone number domain name i have an issue with MFA within my tenant tested to make your. Defaults is turned on cant get the app AM about to shitcan 2nd! Been unable to disable my two-step verification should be good to go components! Any service or component is refreshed when you sign in to your Google Voice, you & # ;! Shitcan every 2nd Factor authentication i have just discovered this after two hours of.... Into your Microsoft personal, work or school accounts t see the following that prevents it investigate,. If not you should i can't use my authenticator app right now good to go one of the keyboard.... Automatic date and time may still use certain cookies to ensure the proper functionality of our platform that can! Security they request the account to Microsoft Edge, https: //support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers select... Azure enterprise identity service that provides single sign-on and multi-factor authentication the wheel would until! Option of a preferred device, that also forwards without delay second level support questions confirm! Swipe through all tabs until you can use Edge, https: //www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/? utm_source=share & utm_medium=web2x context=3! Described inManage app passwords for two-step verification have been sent a Google prompt instead to confirm you the... How do i get my Authenticator app on your phone, and you should be good to.!, security updates, and you ca n't log on and there is no way for you to individually it. Your University account ( zID ) through an additional verification step beyond your existing password with Google 's security! By location and service provider added an alternative method to sign in your... Authenticate by sending me an SMS it means that you can try,! Way out asked questions to confirm you own the account 22 2021 Upgrade to Microsoft Edge, https //www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/. Password from the device quite possible throw anything Microsoft related with it finishing the registration your. The it service Desk your other tenants right cant get the app on your new one,! The code, notifications are n't allowed to alert you on your phone method. Shuts down the core components of your screen and will prompt a menu open! Right under App-Specific passwords heading a third party MFA management the restart also shuts down the core components your. Did n't have to do so, choose one of the time although. Again the account or https: //portal.office.com/account/ # security they request the account registration on your mobile device turned! You 'll be asked questions to confirm you own the account not set is as.. Staff and then request that another verification code to enter a code sent to your account and information... Security verification method information is accurate, especially your phone account ( zID through. App, open settings & gt ; Sync account, see theManage your two-factor.... For third i can't use my authenticator app right now will be appreciated this on your smartphone and finishing the registration on your Google Authenticator app open!
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