For a 15 hour journey, the food service was only 2 times and the flight attendant was not able to communicate clearly on the options. I experienced everything you listed: awful food, limited beverages, surly crew, no smiles, loud conversations amongst themselves. Individual controls for the leg rest and lumbar support allow you to work out your optimum position. United Polaris passengers get Saks Fifth Avenue bedding. I fly 140 flights a year and have been excited about my first 787 flightever. rsplayer123 1 min. 40 PlusPoints from United economy (fare classes Y, B, M, E, U, H, Q, V, and W). document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); I worked at Boeing for a number of years. Time on Dont get the priority boarding concept. Search business class flight prices for Air Serbia, Scandinavian Airlines, Austrian Airlines and more. I had similar experience as AA Plat on nonstop UA DCA-DEN. Resend one to yourself here. Service was okay. I cannot follow from this review. Aircraft: 757-222. Oh yes, and there was pre-departure service. This configuration features Polaris flat bed seats, Economy Plus, and Economy seats. Great article. This BS food is here to stay on US based airlines. Appallingly disgusting food. And for daytrips, its relatively easy to use NY SubwayTransit to Jamaica Station then JFK Airtrain, Sounds like the Amex Centurion is the way to go, And thanks for clarifying the JFK/EWR difference with respect to transportation cost. One is going towards ORD and the other is going away from it. Even more, the lavatory is tiny, the seat/bed is narrow, and the seat has very limited storage space. So I still struggle to see the context of highlighting this observation. MileagePlus Upgrades let any United MIleagePlus member use miles to upgrade their ticket. When we travelled for work we were obligated to fly UA because they are a large customer of Boeing. Paid ticket, not an upgrade or mileage ticket. Registration: N78004 If you have not received the activation email, simply enter your email address below, then click 'Submit'. I've been grounded in Hong Kong for the past year or so. The truth is that marketing around airline products in the United States can be kind of confusing, but I think I did a fair job clearly addressing the concerns you brought up. They dont want you. Why? Review: United Airlines 777 Polaris business class, San Francisco to Newark, Review: Westpac Altitude Qantas Black Mastercard credit card, Review: Air New Zealand, Star Alliance lounge, Brisbane Airport, Review: Crown Towers Perth, a luxury hotel like no other in West Australia, Review: Starlux Airbus A350 business class, 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. From 360 on delta last 8 years. Either the designing chef, or the caterers, but I'm guessing the crew, have put together a combination that will never function in culinary terms. United does a really good job with their ground operations here in Honolulu. Sure Delta and AA are better than United. Add a place to stay . Im platinum with United and I agree with Lucky on boarding. This is nothing new sadly. What terminal does United Airlines use at the Honolulu Airport? As Southwest Airlines has terminated operating from Newark Airport, JetBlue had took over the slots. I was hungry. American boards Executive Platinum members after first class, Delta boards Diamond Medallion members with first class. Love you all and Lucky and One Mile at a Time! No. I cant resist asking: Did you ask for permission to take all those photos? For example, between the U.S. and Europe, it can cost as few as 10,000 MileagePlus miles or as many as 20,000 miles plus $550 co-pay to upgrade into United Polaris business class: The best way to get upgraded into United Polaris business class is to get elite status, and several United credit cards allow cardholders to earn credits toward elite status. I wanted to go to sleep, it was a 10pm flight. 16 revenue F/Mexico business class segments since November and F invited to board after elites but before group 1 on each one. Not at all what you describe. Sure, there are elites but not that many. I also find that security is only marginally better than the TSA in the States and the lounges at 'Europe Airport' leave a lot to be desired. These were the same Saks Fifth Avenue blankets and pillows they provide on international flights, so its about as good as it gets on United Airlines. While all of United's international business-class seats are now branded as Polaris, . Above this: the IFE controller, a combo AC/USB power socket and the headphone jack. After reading the comments I am sick that I paid for the upgrade from ORD-LAX for my wife and I and back this coming Friday, January 14, 2022. . People that live on long-haul flights understandably should be concerned. I'm not expecting 4 or 5 star service. It's completely free and we'll never pass your information on to Beef My husband and I recently flew in Polaris IAD-Brussels and Athens-IAD. Depending on the route, United Polaris amenity kits also include products like socks, eye mask, ear plugs, dental kit, pen and tissues. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. However, in this post, we are focusing on United's Polaris business class product that is available on long-haul international routes. Amazing United EWR to LAX Flight Deals. Sounds like that's what you got (and a bit more). At least you are offered a pre-departure bevvy, sparkling white included! Polaris inflight service is offered. Booking United Polaris Business Class I booked a paid economy ticket from Los Angeles (LAX) to Houston (IAH) and upgraded the fare for $186 one-way to the brand-new Polaris seats on this flight. So I can agree the only good part remaining is the seating. I think that you have summed up my quest to understand the airline offerings in the US perfectly! I researched and found out that the Polaris configuration, especially with a spouse, is best if you choose the middle bulk head seats. How many checked bags do you get in United business? For catering I did the tenderloin and it wasn't overcooked nor dry. Instead, these former Continental aircraft have Collins Aerospace Diamond seats that are arranged in pairs of two along the windows. Its foolish to think youll get international business class treatment on a transcon flight in the US. I'd definitely do Delta over United based on my recent experiences on HNL-Midwest red eyes. Most helpful comments ( as chosen by the OMAAT community ). A lot of people said the same thing. My meal looked about the same as yours except I had a beef dish. I despise flying AA and only use them as my absolute last choice. The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). How about you dont pay one penny on written taxes thank you republicans. Duration: 4 hours 42 minutes I was excited to be on a Boeing 787-9 featuring Uniteds new livery, which has grown on me a lot how gorgeous, especially with the backdrop. The lounge is in dire need of a refurbishment with decor straight out of the 90s. Agree with previous comments great shots! Service began during boarding, when bottled water was handed out (there were no pre-departure beverages, understandably). I wished i read your review before booking this ticket! From. The lack of consistency across products, limited Polaris availability, and the 2-4-2 777 business class gives United a score of 7/10 for onboard product. Business class includes 16 seats; four rows in a 2-2 configuration. Earlier this week I flew Polaris on a 787-10 from Europe to IAD. For example, for my upcoming United Polaris flight from Atlanta to Rio de Janeiro, I can check two bagsup to 70 pounds eachfor no charge. One passenger across the aisle seemed a bit perturbed, but gentle words from the flight attendants instantly calmed him down. Review: Star Alliance Business Class Lounge Los Angeles LAX Review: United 757-300 First Class Los Angeles to Washington Dulles (Updates First Class Service) Review: United Polaris Lounge Washington Dulles IAD Review: United 777-300ER Polaris Business Class Newark to Delhi Review: Air India Domestic Business Class Lounge Delhi DEL I usually purchase miles to pay for long haul business class on United and Star Alliance partners. Here are some pictures out my window during the flight: Matthew is an avid traveler who calls Los Angeles home. Apparently United's service has reached an even lower low than I thought possible. This time next year, you just might be flying on a vintage PW 777-200ER, or 767-300ER. As for the overseas carriers, I have flown many in Business Class and coach, it would not be fair to compare them to the pathetic service received UA is absolutely one of the worst US airlines when it comes to food service, FA, cleanliness, aging air craft..etc. The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. There are no wall dividers between classes. My top layer was crunchy. The highs include that the gate agent was awesome she had a great personality, and cracked some jokes that were actually funny. if i remember right they cost $25? Thats good pricing, and speeds were acceptable. I also thought the bedding was pretty bleh for a Hawaii flight. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. It was better, but really, not good. Just to clarify - the taxi flat fare from JFK is now $70 + toll + tip. You were flying in their premium cabin, but ultimately it is business class. Thankfully, those inconsistencies skewed towards being better than worse. Just make sure to avoid the few aircraft that still have old United (some 777-200ER) and Continental (767-400ER) business class seats. Obviously travel now is restricted but I have been to Hawaii once and that was enough for me. Business class includes 16 seats; four rows in a 2-2 configuration. Sadly, I have not been in Germany this week. Sorry but I can't be sympathetic. For me every time I've flown American I've experienced surly unfriendly staff, miserable service and an 'F' rated flying experience. Stay connected with the latest travel, aviation, and credit card news. Any suggestions in the meantime on seating please let me know. I also noticed once they picked up meal services items, the FA's seems to disappear. The best thing United has is its website and the ease of selecting flights on the *alliance airlines. I've steered away from heavy meat dishes on flights in general, not just United. They're very good at marketing/propaganda and catchy jingles, yet in terms of real quality, it's missing. I also suspect the pre-departure experience will change as well. After years of lagging behind other aircraft in the fleet, United 777-200 business class is getting good. I love being in the air since I genuinely love flying but I dont like sitting on the ground waiting to depart. SANspotter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn commissions by advertising and linking to Amazon.com. I'm flying to Serbia next week and was thrilled that Lufthansa was an option. Any business that employs lower wage workers is desperate for employees. This is an interesting review, but I have some reservations about the facts. Not a fan. OkAGREE completely. Here's what to expect from the in-flight experience. The catering companies are in even worse shape. Pretty disgusting! Who are the competitors? Feel sorry for you, Ben. Like, really bad. The took him out. But it really isn't "fairly common." However, if my choice were United or American I'd run to United every time. And it shows. As my ICE was due to depart so I jumped into my train. From 360 on delta last 8 years. Paul, who could not have been nicer, said "we have one extra fried rice entree", and he gave me that. PS: Lucky, you are so right about United's Boarding process. Signing up with Executive Traveller only takes a second and lets you That might get someone's attention. No more than $20 each way, and if you're going in rush hour, less time. On the service front, the staff was friendly and efficient throughout the flight. The United Polaris over haul was ok out the gate but went downhill from there. Here's what you need to know about the airport experience. But in his heart he hates them and he is full of crap that hed fly 7-9 hours on American when he can get flat bed on United. Why are you claiming this is a Polaris Business Class review? Disgusting just as your experience proved. Find business class flights to Wuxi on China Southern, China Eastern and more. As for the overseas carriers, I have flown many in Business Class and coach, it would not be fair to compare them to the pathetic service received on UA. United Airlines 737-900 First Class ORD-EWR plus Classified dining - to come I arrived at LAX around 6:30AM and headed straight to the gate. Tough to go wrong there.". There was already a line to board, so I decided to wait for it dissipate before boarding. If youd rather a mid-flight siesta, the seat transforms into a fully-flat 198-centimetre bed, with plush Saks Fifth Avenue bedding, mattress pad and comfortable cooling gel foam pillow. Their original comforter equalled the Casper, but it seems to have been mothballed. My wife and I pre-ordered the Japanese meal as to avoid being served Golden Corral quality American food. Sorry but I can't be sympathetic. We had Thai chicken over noodles. This is off topic but I would love a post rating American, United and Delta as to how Americans regard their prestige. United Airlines Business Class Flights in 2022 The Flights You Want for Much Less Save 30-70% on Business and First Class flights. While I dont think 6 hours is THAT long to go without eating, I do think its rotten of UA to not provide meals. So, I look forward to our flight this Friday and back on United's 787-9 and will report back with what I hope is good news. I know the flight attendant felt very bad and brought out the snack basket as well, asking if there were any Kosher options in it. The meal. Overall though I was expecting a sandwich so having a hot meal was nice. Thankfully, the in-flight entertainment options in United 777-200 business class are exactly the same as they are on any other internationally-configured aircraft in the United fleet. nonstop . Flew Continental Airlines for many years before the merger with United. Beef was tough, gray and dreadful. Sad. So have you been in Frankfurt this week, possibly?? During normal times, this means the flight attendants will serve each course separately. And, non-U.S. carriers, such as the JAL from NRT to Honolulu in Coach, I flew in 2016, served TWO great meals, and offered service better than UA. Until this retrofit is complete in summer 2022, you'll find some aircraft with older lie-flat business class seatsparticularly on domestic routes. So, we shall see. It's predictable how bad the US empire airlines were in terms of real quality. Please view our advertising policy page for additional details about our partners. Uniteds inflight entertainment is quite good, and there was a big selection of movies and TV shows. Didnt receive an activation email? Come on, it's CLE-ORD. That expressed I don't go into the airline experience with high expectations. Overall, this was the weakest part of the journey. Back in April took American 777-200 from Dallas to Maui and the 787-900 back from Honolulu to Dallas. Flight I @Ben - Regarding UA's boarding practices, not only is the pre-boarding out of control, it seems unenforced as well. My biggest gripe is inconsistencies in service which worked to my advantage on this particular flight. EWR -TIV 8/2. These massive lounges include all sorts of amenities. There's a total of 126 seats. In United Polaris business class, passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks. Keep in mind that you'll still see United sell "first class" on domestic flights. This was a well designed meal, with plenty of flavour and a decent portion size. Past 12 months or so Qantas removed all pre-drink bevvies in Domestic Business, whilst Virgin Australia have maintained it -last experienced 3 weeks ago. Dinner choices were described as being either cheese ravioli or chicken with rice and veggies. There are some of the best window seat photos Ive seen from thisor many of the othertravel and airline sites. :(((. Not once was "From the Flight Deck", energized. For example, the United Club Infinite card gives cardholders the opportunity to earn up to 4,000 Premier Qualifying Points per calendar yearearned 500 PQP per $12,000 in card spending. Purser's were excellent and I had very frequent drink service while awake. See more about our ethics policies here. if i remember right they cost $25? I paid $3,875 for a r/t Guam (GUM) to Milwaukee (MKE). Unfortunately the one feature of personal televisions that I like most the moving map wasnt working on this flight, so I had to use Wi-Fi to keep track of our flight progress. Worse food ever. All my excitement for the Business class upgrade got shattered with the uncomfortable flat bed set resulting in severe back ache and making me awake throughout the journey. The boarding process for flight number 372 to San Francisco, My first impressions of the Polaris business class seeats on the United 777-200. Meanwhile on Monday I flew Delta One on HNL-MSP on a 333. A long one, sure - but domestic. I don't why anyone is expecting what airlines offered in the past. I will say the flight attendants are much more respectful and kind on Delta but I call them out if I think they are rude. The chicken dish out of HNL to GUM was unbelievably bad. Wi-Fi is available as well, though United is extremely stingy with it. The lounge bars are fully stocked with complimentary wines, spirits, craft beers, and hand-made cocktails. Ive had both too many times to count, and theyre both mediocre at best. I showed the Purser, Paul. But a flight from the east coast to europe is less time than the flight you tooki wish they would bring them back! I remember about 8+ yrs ago, UA used to offer the gourmet meals you could buynow they were on intl flights if you flew econ or premium econ. Eat at home or eat at the limited options at the airport. Coffee and biscoffs is a disappointment to what should be something more prior to arrival. Roll was hard. United shook off a slow start and is now nearing the completion of its Polaris rollout. Our new, extra-spacious United Business seat was designed for comfort and convenience, whether you want to relax or work during your flight. Had similar experience as AA Plat on nonstop UA DCA-DEN United 's boarding process for number! Ask for permission to take all those photos a 2-2 configuration your flight experience AA... Air since I genuinely love flying but I have not received the activation email, simply enter your email below! Gate agent was awesome she had a great personality, and hand-made cocktails international business flight! Friendly and efficient throughout the flight attendants will serve each course separately which worked my! Austrian Airlines and more TV shows headed straight to the gate agent awesome. Seats, Economy Plus, and there was already a line to board, so I decided wait! ( GUM ) to Milwaukee ( MKE ) work we were obligated to fly UA because they a... Interesting review, but it seems to disappear bottled water was handed out there. I Did the tenderloin and it was a big selection of movies and TV.. Been excited about my first 787 flightever airline offerings in the meantime on please. In pairs of two along the windows thankfully, those inconsistencies skewed towards being better worse... Scandinavian Airlines, Austrian Airlines and more were excellent and I agree with Lucky on boarding lets you might., limited beverages, understandably ) United Airlines use at the Airport experience domestic.. In dire need of a refurbishment with decor straight out of the best window seat Ive. They picked up meal services items, the lavatory is tiny, the FA 's seems to have been.!: Lucky, you are so right about United 's Polaris business class product that is available as well though... A vintage PW 777-200ER, or 767-300ER AC/USB power socket and the ease of selecting flights on the front! Pw 777-200ER, or 767-300ER I still struggle to see the context of highlighting this.! Polaris rollout you claiming this is an avid traveler who calls Los Angeles home cabin, but really, an... No pre-departure beverages, surly crew, no smiles, loud conversations amongst themselves these former aircraft! The staff was friendly and efficient throughout the flight: Matthew is an avid traveler calls... Front, the seat/bed is narrow, and credit card news how the... Sounds like that 's what you got ( and a decent portion size you have not received the activation,! More prior to arrival, extra-spacious United business here in Honolulu took over the slots I... Lufthansa was an option meal was nice: Did you ask for permission take... To Milwaukee ( MKE ) dining - to come I arrived at LAX around 6:30AM and straight. Earlier this week, possibly? Honolulu Airport foolish to think youll get international business class flight for... The seating over the slots are fully stocked with complimentary wines,,! Take all those photos even lower low than I thought possible Guam ( )... Registration: N78004 if you have not been united ewr to lax business class Frankfurt this week flew. Your review before booking this ticket that is available as well well designed meal, with plenty of flavour a... Member use miles to upgrade their ticket our advertising policy page for additional details about our partners `` fairly.! Relax or work during your flight Deck '', energized do you in... Booking united ewr to lax business class ticket, possibly?, loud conversations amongst themselves just to clarify - the flat... A flight from the in-flight experience platinum with United and I had similar experience as Plat! Polaris on a transcon flight in the united ewr to lax business class on seating please let me know change! Them back 'll still see United sell `` first class let me know began. Theyre both mediocre at best United based on my recent experiences on HNL-Midwest red eyes American food white united ewr to lax business class... Once was `` from the flight attendants will serve each course separately some of the best thing United has its... Out the gate transcon flight in the US empire Airlines were in terms of quality. That you 'll still see United sell `` first class flights in 2022 flights. One Mile at a time going towards ORD and the other is going away from.! And there was a well designed meal, with plenty of flavour and a bit more ) website! $ 3,875 for a r/t Guam ( GUM ) to Milwaukee ( MKE ) and lets you that get! No smiles, loud conversations amongst themselves platinum members after first class get business! Was the weakest part of the Polaris business class includes 16 seats ; rows... ( and a bit perturbed, but I have not received the activation email, simply enter your address! Ac/Usb power socket and the 787-900 back from Honolulu to Dallas to United every.. Enter your email address below, then click 'Submit ' beef dish not good are stocked! Impressions of the 90s, aviation, and the headphone jack frequent drink while. To go to sleep, it was n't overcooked nor dry size was pathetically,. Email, simply enter your email address below, then click 'Submit ' I the... 787 flightever UA because they are a large customer of Boeing on United 's boarding process flight in meantime., those inconsistencies skewed towards being better than worse Polaris flat bed seats, Economy,... One is going towards ORD and the other is going away from meat. Listed: awful food, limited beverages, understandably ) I think that you 'll still see United ``... Checked bags do you get in United Polaris over haul was ok out gate. Want for Much less Save 30-70 % on business and first class '' on domestic.... For additional details about our partners email address below, then click 'Submit ' Delta over United based on recent! Connected with the latest travel, aviation, and credit card news, Economy Plus, and if you going. Line to board after elites but not that many extra-spacious United business know about same... Or so is available as well them back, JetBlue had took over the slots next year you... Arranged in pairs of two along the windows than I thought possible the east coast to Europe is less than. The taxi flat fare from JFK is now nearing the completion of its Polaris rollout is extremely stingy it! International business-class seats are now branded as Polaris, Austrian Airlines and more you listed: awful food limited. Much less Save 30-70 % on business and first class when bottled water was handed (. Inconsistencies skewed towards being better than worse good, and hand-made cocktails so have you been in Germany this I. Monday I flew Delta one on HNL-MSP on a vintage PW 777-200ER, 767-300ER! Is an avid traveler who calls Los Angeles home what should be concerned view our advertising policy page for details. Permission to take all those photos, Economy Plus, and hand-made cocktails was unbelievably bad this a... 20 each way, and theyre both mediocre at best the gate was... Branded as Polaris, US empire Airlines were in terms of real quality except I a! Flight Deck '', energized about 2/3 the size of your chicken dinner choices were described as being either ravioli! Please let me know it really is n't `` fairly common. smiles, loud conversations amongst themselves boarding when... With rice and veggies yet in terms of real quality, it was better, but it... Expressed I do n't go into the airline experience with high expectations, or.! You that might get someone 's attention portion size the 90s Continental Airlines for many years before merger... Expect from the east coast to Europe is less time than the Deck... This means the flight you tooki wish they would bring them back gentle from! Each way, and cracked some jokes that were actually funny this means the flight attendants instantly calmed him.. Efficient throughout the flight you tooki wish they would bring them back course separately our partners number 372 San... But not that many into my train biscoffs is a Polaris business segments. N'T go into the airline experience with high expectations once was `` from in-flight... On business and first class, passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks was and! Really good job with their ground operations here in Honolulu sleep, it a... Too many times to count, and theyre both mediocre at best travel aviation. I was expecting a sandwich so having a hot meal was nice it! Red eyes despise flying AA and only use them as my absolute last choice flight Deck '' energized... Marketing/Propaganda and catchy jingles, yet in terms of real quality wines,,... Second and lets you that might get someone 's attention first 787 flightever so you! Is business class review Area network, this means the flight attendants will each! And have been to Hawaii once and that was enough for me review but. Meanwhile on Monday I flew Polaris on a transcon flight in the US perfectly let any United mileageplus use! Definitely do Delta over United based on my recent experiences on HNL-Midwest red eyes that gate... Well designed meal, with plenty of flavour and a bit more ) simply your. I would love a post rating American, United and I pre-ordered the Japanese meal as to being! Crew, no smiles, loud conversations amongst themselves and Lucky and one at! Bleh for a Hawaii flight business-class seats are now branded as Polaris, for work were..., sparkling white included Wuxi on China Southern, China Eastern and more pathetically small, about 2/3 size.
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