You can ask the customer for proof that they bought an item from you. As soon as you have the form complete, you should pack the . 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. 3 0 obj
Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. The vintage return policy applies to vintage items which are in stock. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. You may also want to check out Levis & YesStyle return policy. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Claiming a Superdry refund is not as easy as it sounds. 2. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. There are certain exclusions that you have to keep in mind. The Superdry return policy gives you one month to return your order for a full . Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. As soon as they complete the process, you will get an email. Returns UK. Free shipping for many products! Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. dxRQGA$Rz d`9{R&I The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Returns can take up to 10 working days to process from the date they arrive at our warehouse. The majority of these reasons narrow down to the shopper's decision. They will go through the packaging and then share an email confirmation for the request for a return. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. . IU(nk https://www.superdry.com/terms-and-conditions. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Superdry reserves the right to alter these terms and conditions on reasonable notice. However, it can be hard to find all the information in just one place. Please ensure items are in their original condition. All returns must be accompanied by an invoice. Enter all relevant information, such as the reason for a return, product serial number and so on. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Online: You can easily return your order by visiting the online portal of Superdry. DoNotPay guarantees aneasy way to get Superdry refunds. Items should be returned in the original condition you had received them in. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Code must be entered at checkout. 1. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. No, you cannot return a vintage item back to the store. Powered by WordPress. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Enter the order number, postcode, and email, and select proceed. 5. A customer is only eligible to return within 28 days of purchase. So, we dug in and we compiled everything you need to know about the Superdry return policy below. Order Number *Required Field. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. SNAP EBT Benefits For Eligible Purchases. For further information regarding whether returns are free for your region, please click here. 1. Superdry follows a '30 day no questions' asked return policy online. Further, you will be asked about which product you wish to return. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. The products you request a return for should not be a part of these exclusions. 2. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. 1. You have to adhere to their return policy and probably deal with their customer care team. 4. 7. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
5. Superdry will contact you if there's no reason why the refund is not possible. Items purchased using a gift receipt can only be exchanged, or a gift card issued. What proof can I carry for the purchase I made at Superdry? Enter your full order number, including any text, in the designated box (e.g. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. of my personal data for marketing and profiling purposes. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf*
? They have another 14 days to return the goods once theyve told you. You have rejected additional cookies. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Refunds will be processed to the original payment card. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Your email address will not be published. Enter your full order number, including any text, in the designated box (e.g. Select which items you wish to return, the reason why and whether you would like a refund or exchange. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>>
If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Superdry will not accept any return without its original packaging and purchase proof. Got it! Your statutory rights are not affected. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. ; Please detail the product, quantity returning and the reason code as . Save my name, email, and website in this browser for the next time I comment. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Return to Nav. Get behind the scenes access to campaigns, collaborations, new products and sales. Wait for a confirmation email once Superdry has refunded your money. Multi-Buy Promotion: In case you return both products, you will get a full refund. Revenues at the retailer fell 15.8% over the . The label will be valid for 7 days from the date that the return is generated in the portal. City, State/Province, Zip or City & Country Submit a search. . SUPERDRY_12345678'. All Superdry . Select which items you wish to return, the reason why and whether you would like a refund or exchange. Fill in the return label and other required documents before you return the product. Your email address will not be published. endobj
1.95. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. The brand does not allow returns for vintage stock as they are sold as they seem. Enter your full order number, including any text, in the designated box (e.g. Visit our returns portal - https://superdry.returns.international. Check out this article to know more. You must refund the customer within 14 days of receiving the goods back. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. endobj
^|G/0oquSS.lo*?Oc If you purchase an item online or in-store then you will be able to process the returns. If your purchase is made internationally then the return cost is your responsibility. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) We're a company registered in England and Wales with company number 07139044. By clicking on one of the below buttons, I subscribe to the newsletter. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Read more about consumer protection from unfair trading. You can find your local drop-off point by clicking the . 4 0 obj
We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). You can return a gift by providing a gift receipt online or in-store. Ensure that you make a valid return request online and even in-store. Fill out the necessary information and start your returns. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. Superdry: Authentic Premium Style \| Men's & Women's Clothing The whole process might take 3-5 days and only after that, the credits will reflect in your account. Don't worry if you don't have a printer; print in store options are available! AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). To return online purchases please use https://superdry.returns.international to create a return label. 1 0 obj
Take a look at how you can return a kindle book. on Gift Vouchers. Superdry Returns Policy applies. We use cookies to improve your experience on our website and to show you personalised content. A return request should be raised via email, through your account or in-stores prior to the return. We'll send a return slip to you. Please note due to hygiene reasons, we . But, without knowing the process and exception cases how will you do it? However, you need to ensure that the item is in their original conditions. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. . Nov 3, 2022. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . 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