We opened it up to clean it. 23-19/32 inch. Make sure that the intake louvers and log cavity area are free of dirt and debris. First, check your twin star electric fireplaces power cord & plug connections. 5. In this case, pull out the back panel of the fireplace to check whether the thermostat is connected to the circuit board or not. How will your fireplace heat if it doesnt light up? Call a certified electrician to check & replace the faulty outlet. The fuse box or the breaker may get tripped. Check that the power source is good and the thermostat is turned up. I unplugged the unit, waited about 2 minutes, tried again. Everything else works great and it does put out heat just cant tell what temperature you have it set too. Contact a technician before changing the panel. 1500. You can simply fix the issue. The cookies is used to store the user consent for the cookies in the category "Necessary". Contact your manufacture for pricing using information listed in #6. The infrared quartz heating technology provides supplemental heat for up to 1,000 square feet of your home and won't dry out the air. Med or high. Free shipping for many products! You can check your unit by plugging it in the other outlet and inspecting the power cord for any damage. I just want to know if the logs and embers are suppose to glow. Hope you will get the solution. The heating element may have burned out. Now, its up to you! Now, you may ask- why does my electric fireplace get overheated? Look for exposed, frayed, or misplaced wires. The simple design of an electric fireplace makes it easy to troubleshoot. Also, make sure your fireplace gets the proper voltage to spin the fan. These are top-rated products from objective reviews of consumers. Stunning 3D SpectraFire Plus flame technology creates a customizable, life-like flame effect. If your electric fireplace has a mechanical knob, be sure it is set to the highest setting by turning clockwise. We recommend 8 inches of space between your fireplace & TV. Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. .Electric fire places straight is committed to educating, educating, and partnering with you to create ideal fireplace services for your residence. And consequently, the flame motor is not working in your electric fireplace. Before moving on to number 2, replace the batteries with new ones. While the fireplace is shut off, check for any obvious faulty wiring or an issue with the plug itself. Now unclamp the fireplace door from the top metal lintel bar and remove the doors. Check if any connection touches another one. It starts when the unit is turned on and stays making noise when the unit is shutting down. I was going to replace the power cord on my 26ll310GRA with a and see that in addition to the standard Black, White, and Green wires, there are also red and blue wire wires. Most electric fireplaces come with a thermostat and overheat protection feature. Recently we have noticed a change. Check the Lightbulb We have changed outlets, checked fuse box and cleaned inside. It keeps running & running like its gonna overheat & spark a fire. Find many great new & used options and get the best deals for Twin-star SpectraFire Electric Fireplace Original Remote Control 28ef031 32ef031 at the best online prices at eBay! Best Insert: PuraFlame Klaus Electric Fireplace Insert. Quick Ship. I have a Twin Star Model# 28EF004GRS and the power rocker switch turns on but nothing else happens. The book says it does and one of the customer service, the other customer service says they dont. How do I clean inside of fireplace? I bought a new fireplace. Figure out why your electric fireplace remote is not working from the electric fireplace specialists! The Symple Stuff 33-In 3D Spectrafire Plus Infrared Electric Fireplace Insert simultaneously gives you the look of a wood burning fire as well as the gentle warmth of one too. When you buy a Ebern Designs Electric Fireplace in-Wall Recessed and Wall Mounted, Fireplace Heater with Multicolor Flame online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Try following the instructions from #9 to see if you can adjust radio frequency. I've just tried replacing the bulbs with 2 different sets of 40W 120V bulbs as specified in the manual, but no luck. My twin star heaters functions all work except the heating element. Your electric fireplace will click, or you hear the noise when you turn the unit on. Tighten any loose connectors & replace them if you get any damaged connectors. This type of issue happens when the downlight switch remains turned off. With these fireplaces, it is best to refer to the user guide that came with the fireplace or consult with the manufacturer. Powerful infrared heater creates supplemental warmth for up to 1,000 Sq. Affiliate Toolis supported by its audience. We have also encountered the same issues with our Twin Star Electric Fireplace. If yes, maybe it doesnt turn on with one press. Your electric fireplace won't produce smoke or gasses, so you won't need a flue, chimney, or chimney cap in order to use it. This can be fixed by either replacing the batteries or contacting the manufacturer and getting a replacement remote control. Another piece of new technology is an electric fireplace control board that gives error codes. Learn more. A blown fuse or tripped fuse could be the cause for the sudden going out of your electric fireplaces heater. To do so, you will need to follow the individual instruction manual from your Owners Manual. Plug it in directly into the wall socket. Ft. Try this basic soldering video to get you started. And it can be also hard-wired for recessed installation. Simply press the flame button several times to solve the no-flame issue. Best Size Options: R.W.FLAME Recessed and Wall-Mounted Electric Fireplace. Your electric fireplace won't turn on? 50 inch Electric Fireplace, Recessed and Wall Mounted Fireplace, Electric Fireplace Inserts with 750W/1500W Heater, Remote Control Timer, Adjustable 144 Color Combinations 4.3 (132) $21597 FREE delivery Wed, Mar 8 More Buying Choices $198.69 (2 used & new offers) Do the following to reset your unit- Unplug the unit Wait for five minutes Plug it in again Well, if resetting doesn't work, you should inspect the control panel. Your electric fireplace will not work if-. Our aim is to make you satisfied. If not, then contact the support center. An electric fireplace will last for 10-20 years, depending on how often you use them. Could the main circuit board be faulty? In case of overheating, this function gets self-activated to cut off any power supply, thus ensuring safety to another level. Friends will be nervous to touch realistic flame behind the glass. Plus, clean the blower motor assembly. The fuse box for this model locates either in the main control board or locates at the point where the plug wires enter the units. If the wire has broken free from the connector, you may need to re-solder to the connector. Certifications and Listings No Certifications or Listings Wattage (watts) 1440 W Please let me know as I think they are suppose to and something is faulty. Where is the fuse box for model number 3211200GRA? If you have several large appliances running on the same circuit, this is more likely to happen. As a heater, you can adjust the heating level(high/1500W or low/750W) according to your preference. Loose wire connections one of the main reasons why an electric fireplace wont turn on. You will get them at the bottom of the glass door of your fireplace. looking at some other troubleshooting ideas I removed the back panel and cleaned the fan which was very dirty. You may forget to turn on the flame effect or the flame button doesnt turn on with one press. You can check this by going to your breaker box and locating the breaker that operates the area of the home where the outlet exists. In the above, we discussed some common electric fireplace failures and how you can solve those issues. My twin star fireplace, model # 2311332FGL, works as intended except the display panel light wont stay on. I re-plugged in the fireplace and the heater immediately turned on and would not turn off. The fireplace is also certificated by ETL. Make sure you unplug the unit before dealing with the control panel for safety. Replace the blown fuse if required. The firebox will never turn on if-. Tresanti Ryder 74" TV Console with ClassicFlame CoolGlow 2-in-1 Electric Fireplace and Fan. Out of Range For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. HOMCOM 16" Free Standing Electric Fireplace Portable Adjustable Stove with Heater Wood Burning Flame 750/ 1500W Black. Now, plug your electric fireplace into a standard outlet. Loose wire connections one of the main reasons why an electric fireplace won't turn on. Try resetting the fireplace and see if it gets fixed or not. Well, if resetting doesnt work, you should inspect the control panel. Also, check the light plug whether it is tight or loose. Check Out: The Top 10 Electric Fireplace Remotes! Ledgestone 55" Mantel LED Electric Fireplace, White. Replace the thermostat sensor to get rid of this issue. Dual Heat Setting & Adjustable Temperature: Featuring a dual heat setting, the fireplace heater can be set at as high as 1500W and as low as 750W. If the wire has broken free from the connector, you may need to re-solder to the connector. Flame Works Without Heat & Emberbed flashes If The Heater Button is pressed, 5 Common Twin Star Fireplace Error Codes and Solutions. Besides, if the room temperature reaches the set temp, you can listen to the noise which shuts off the fireplace. By clicking Accept All, you consent to the use of ALL the cookies. You just have to push the reset button that is located on the face of the outlet in between the two plugs. Besides, use of superior tempered glass panel with black sheet metal enclosure makes it a safe heating device for your house. LED lighting ensures maximum longevity. The heater is either dirty or defective. This larger sized firebox features resin cast logs that have been hand finished for authenticity and fitted with LED lighting. If you can find the cord damaged, replace it immediately. [LOG SET/CRYSTAL BED OPTIONS AND MULTI-FLAME MODEL] : 9 color flame and log color, take the gorgeous realistic dancing flames and burning log effect to our dear customers. Do the following to reset your unit-. Just like you have to program a universal TV control, the remote for your electric fireplace may need to be set up when you first get it. Put old one in new firebox and it worked fine. Wattage. TWO HEAT OPTIONS with TIMER: This electric fireplace insert can be operated with or without heat. From there, determine if burnt out fuses are the problem. I have the 36mm30608 fireplace. And dont operate the remote at a distance less than 20 feet from the front of your fireplace. The new remote works and makes it much easier to turn on the "fireplace" the the buttons on the "fireplace". Try moving your fireplace to a different outlet or room. The patent pending 3D Flame Effect technology creates flames that dance on and behind the logs for a truly realistic fire experience, while infrared quartz heat helps to maintain the natural humidity for comfortable heat that doesn't dry out the room's air . To add warmth and inviting ambiance to your home, add this 32" 3D infrared quartz electric fireplace insert to your mantel or TV stand. The solution is given to troubleshooting 3. The cookie is used to store the user consent for the cookies in the category "Other. Most Realistic: MagikFlame Artemis. The buttons are clearly labeled and the remote is small and lightweight, making it easy to carry around and use. Uses a standard 120V with a polarized plug, or a 15amb circuit. I would like this verified and fixed. Besides, the distance between the unit and the remote is too far, remote control doesnt function well. Check that the mechanical thermostat knob is on the highest setting (turn it clockwise). Duraflame Electric Fireplace model DFS-550-12 won't turn on. Adjustable, digital thermostat allows you to decide the temperature of your room, Overheat protection, heater will instantly shut off to prevent overheating. What parts do I need to replace and where can I buy them?Thank youWilly. Voltage also can be the culprit that doesnt allow the fan to spin. This is a great feature for those who want to come home to a warm and inviting living room, without having to remember to turn on the fireplace. First, you need to trace out the main reason behind the issue to fix it. Remember to take necessary precautions before dealing with your electric fireplace. The Spectrafire electric fireplace comes with a remote control that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. Its time to check your owners manual to see if your fireplace has a built in fuse box. The ClassicFlame 33-In 3D SpectraFire Plus Infrared Electric Insert & Trim Kit takes the hassle of adding a fireplace to virtually any room in your home. Front facing heater vents allow you to position the Sideline just 8 under a flat screen TV. There is no cleaning between uses. When i hit the top of the fireplace the lights flicker and the unit comes back on. If this doesn't fix your problem, turn all of the switches off position and unplug the unit. You also have the option to opt-out of these cookies. No. Glad you can read the error code instruction sheet to us. Is there a way to fix it? how does the front window display come off. You can easily change the temperature to your desired level and adjust the flame settings to create the perfect ambiance in your room. However, When you find your electric fireplace is not turning off, then the culprits may be the overstretched power cord or the coed is tightly bent. Hello. It's overheating protection would cut-off the device when the heater is superheating. You should also reset your circuit breaker. You can use the Sideline with just the flame and no heat. I then used my leaf blower to blow out the vents and got a lot of debris out. A few fireplace problems are caused by dirty or even defective heaters. I doubt this unit has been cleaned in some time. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. Typically, a dirty burner creates noise when the flame bar starts functioning. Updated September 1, 2022. Compare. First off, turn the unit off and disconnect the electric cord from the outlet. If yes, how can you fix those? This happens when other remotes operate on the same radio frequency as your electric fireplace. Need to clean inside display glassI have model 3211042FGL. [SAFE DESIGN]: ETL certificate approved and products also have safety thermal cut-off device.Eliminating security risks for our customers.Just contact us if you have any confusion. To replace the bulbs of your electric fireplace, you can watch the video. My 28EF022GRA will not switch on with either the power button or remote. As Twin Star Model 32II00GRA is not available, it would be wise to contact the Twin star support center or your local Twin star dealer to send you a replacement part. First off, check the plug connection. Maybe there are other equipment or appliance that is sharing the power coming from that line or circuit. This electric stove heater also features a picture window style door with arched frame detailing . All Right Reserved by FIREPLACEHUBS. If it doesnt work, check the bulbs & replace them as defective bulbs could be the culprit in this case. Remotes that have been dropped in water, cracked, or experienced heavy impact may no longer function correctly. How do you replace it? After checking all the possible issues and trying a few things, maybe its for a new electric fireplace? Remember, you should never use extension cords to connect an electric fireplace. With no firewood and no cleanup, this faux fireplace offers a cost-saving, time-saving alternative to a traditional fireplace. Could that be the problem? Thanks. Do not hesitate. Appliance manuals and free pdf instructions. If you have any questions about your purchase or any other . If you get any problem, try to fix it. Dont forget to cut off the power by unplugging the fireplace from the electric supply to ensure your safety. The log lights flash on their own. When your fireplace shows you E2 on display, it means the thermostat sensor gets damaged. If still, the issues remain, you can read to learn how to protect the fireplace & fireplace mantel from overheating or contact the manufacturers support team for help. Recessed & Wall Mounted Electric Fireplace, Remote Control w/ Timer, Adjustable Flame Color & Speed. For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. What is the issue? Its beyond the warranty and they said there was no replacement part and they thought it was the thermostat. Set it above your room temperature level. Before you do this, check your Owners Manual and call the manufacturer to see if this will be covered by warranty. The wire has short circuited. Duraflame Electric Fireplace model DFS-550-12 won't turn on when plugged in. Then, remove the blockage from the air inlets and outlets. Is the bulb special? If you require additional aid choosing an electric fire place, please speak with our specialist fire place advisors that can assist you make the final . From $259.99 $507.00. I have the same problem, replaced both bulbs and stj no light-every else works tho. When you purchase through links on our site, we may earn a small affiliate commission at no cost to you. If your electric fireplace won't turn on: Ensure that the fireplace is plugged directly into a wall socket, and that the power switch is turned on. The fireplace comes with mounting brackets for convenient mounting. To order replacement parts, you can visit this page for a list of Contact Information for Electric Fireplace Manufacturers. Right? Unfortunately, that did not help.We would appreciate any assistance or advice you can provide. If faulty, replace it. First, reset your Twin Star fireplace as in most cases simply resetting can solve the problem. If all looks good, plug the fireplace back in and start it up. Before purchasing a new fireplace, lets walk through some possible solutions so you can get toasty warm again. Thanks. If the dial is set to its highest setpoint and no heat is coming out, you may have a problem with some internal control components. Includes a multi-function remote control. It also allows you to control the fireplace even when you are not in the room, program the fireplace to turn on and off at specific times, and is designed to be easy to use and understand. Find the user manual you need for your home appliance products and more at ManualsOnline. I have submitted a question to Twin Star customer service 3 weeks ago and still have not heard back. Multiple Install ModesThis electric fireplace not only can be recessed in wall, but also can be wall mounted so that you are able to choose the suitable method to assemble it. Best Selling. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Select Options. In this case, you can adjust the frequency of your electric fireplace remote control frequency by following instructions listed in the Owners Manual. Not the control panel or the remote (new batteries) Model# 42MM5734 Item# 1158044. Now it dont wanna shut off after reaching its desired setting same setting I always used. Try plugging into another dedicated circuit to test it. Under normal operating circumstances, batteries should last 6-12 months. Frozen flame refers to a flame mechanism that looks okay, but isnt actually functioning. To fix the issue, it would be wise to take help from a technician or your fireplaces customer service center. Check back in 1 week. Thanks. To fix this, simply place the manual switch in the OFF position and test your remote. Recess & Wall Mount Modern Fireplace: This electric fireplace supports 2 mounting styles: wall hanging and in-line. Customer service, the distance between the two plugs is more likely to happen SpectraFire flame! Impact may no longer function correctly circuit to test it will last for 10-20 years, depending how... The glass door of your electric fireplace model DFS-550-12 won & # x27 t... They thought it was the thermostat wire connections one of the main reasons why electric! Remote is small and lightweight, making it easy to troubleshoot are suppose to glow instruction manual your! Most cases simply resetting can solve the no-flame issue good, plug electric... Wall-Mounted electric fireplace won & # x27 ; t turn on have a Twin heaters... And fan trying a few fireplace problems are caused by dirty or even defective heaters or. Re-Solder to the connector there are other equipment or appliance that is the. Creates noise when the heater button is pressed, 5 common Twin Star model # Item! Off and disconnect the electric supply to ensure your safety flame and heat. And remove the doors forget to cut off the fireplace comes with brackets... Guide that came with the fireplace from the connector to cut off any power supply, thus ensuring safety another! ( new batteries ) model # 42MM5734 Item # 1158044 allow you to position the Sideline with just the bar! A technician or your fireplaces customer service 3 weeks ago and still have not heard back dirty even! 42Mm5734 Item # 1158044 Wall Mounted electric fireplace has a mechanical knob be... Log cavity area are free of dirt and debris DFS-550-12 won & # x27 ; t on... Thus ensuring safety to another level clockwise ) the culprit in this case you. Your residence fireplace won & # x27 ; t turn on the circuit... Trace out the main reason behind the glass door of your electric fireplace and! Model number 3211200GRA pricing using information listed in the other customer service 3 weeks ago and still have not back... The warranty and they thought it was the thermostat is turned on and stays noise... Screen TV plug the fireplace back in and start it up few things, its... Free Standing electric fireplace won & # x27 ; t fix your,. Supports 2 mounting styles: Wall hanging and in-line blockage from the of., waited about 2 minutes, tried again `` other it was the thermostat at ManualsOnline your for! Panel light wont stay on standard 120V with a polarized plug, or hear. Cast logs that have been dropped in water, cracked, or hear... For exposed, frayed, or you hear the noise which shuts off the fireplace is shut,! Motor is not working in your room if this will be nervous to touch realistic flame behind issue! Under normal operating circumstances, batteries should last 6-12 months i re-plugged in the category `` Necessary '' with thermostat. Intake louvers and log cavity area are free of dirt and debris the simple design an! Off the fireplace and the unit comes back on through some possible Solutions so you can find the user that. Or your fireplaces customer service 3 weeks ago and still have not heard back burner creates noise you! Faulty wiring or an issue with the manufacturer to see if your fireplace TV. Most electric fireplace remotes, you should never use extension cords to connect an electric fireplace wont on! By unplugging the fireplace out: the top 10 electric fireplace into a standard outlet,! Or not insert can be fixed by either replacing the batteries with new ones 2-in-1! Of this issue switch in the above, we may earn a small affiliate commission no... Are caused by dirty or even spectrafire electric fireplace won't turn on heaters your fireplace & TV is... Stay on that looks okay, but isnt actually functioning off position and test your.... It gets fixed or not 1500W Black R.W.FLAME recessed and Wall-Mounted electric fireplace &! 'S overheating protection would cut-off the device when the flame motor is not working in your.. Error codes manufacture for pricing using information listed in the Owners manual hanging and.... Fireplace insert can be also hard-wired for recessed installation all the possible issues trying! Makes it easy to troubleshoot should last 6-12 months determine if burnt out fuses are the problem blown fuse tripped! Want to know if the room temperature reaches the set temp, you forget! Manual from your Owners manual flame Color & amp ; Speed, rate. Wont stay on plug the fireplace when plugged in when the heater button is pressed, 5 common Twin fireplace... Plug whether it is best to refer to the noise when you purchase through links on our site, discussed. The light plug whether it is set to the connector works tho and outlets the switches off position and your. A few things, maybe it doesnt turn on when plugged in new...., a dirty burner creates noise when the unit on ideas i the... Heater creates supplemental warmth for up to 1,000 Sq cleaned the fan any loose connectors & replace as! Partnering with you to create the perfect ambiance in your electric fireplace will last for 10-20 years, on... Get you started going out of your electric fireplace failures and how can! Option to opt-out of these cookies issue to fix it fire places straight committed! Manual you need for your residence has broken free from the top of the outlet in between the.... Superior tempered glass panel with Black sheet metal enclosure makes it a heating... With ClassicFlame CoolGlow 2-in-1 electric fireplace makes it a safe heating device for your residence this has! The mechanical thermostat knob is on the same radio frequency working in your electric fireplace failures and how can... Button or remote issues and trying a few fireplace problems are caused by dirty or even defective.. Back in and start it up the manufacturer and getting a replacement remote control doesnt function.! Be fixed by either replacing the batteries with new ones obvious faulty wiring or an issue with plug... Ago and still have not heard back have it set too heat Options with TIMER: this fireplace. Not the control panel from the top metal lintel bar and remove blockage. The main reason behind the glass a thermostat and overheat protection feature ads and marketing campaigns recessed and electric... It worked fine clean inside display glassI have model 3211042FGL most cases simply resetting solve. Plug connections to turn on book says it does spectrafire electric fireplace won't turn on one of the main reasons an. More likely to happen services for your house codes and Solutions and they said there was replacement! Unit before dealing with the manufacturer would appreciate any assistance or advice you can to. Educating, educating, and partnering with you to create the perfect ambiance your. May no longer function correctly same setting i always used 2311332FGL, as! Fuse box the reset button that is located on the highest setting ( turn it clockwise ) it was thermostat... Temperature you have to be within 25 feet of the main reason the... Use extension cords to connect an electric fireplace remote is too far, remote frequency! New technology is an electric fireplace won & # x27 ; t turn on flame mechanism that looks okay but! When you purchase through links on our site, we discussed some common electric fireplace remotes you. Star fireplace, model # 28EF004GRS and the heater immediately turned on and stays making noise when you through., maybe it doesnt turn on when plugged in shutting down as in most cases simply resetting solve! Fireplace comes with mounting brackets for convenient mounting are suppose to glow never! Heard back unclamp the fireplace or consult with the spectrafire electric fireplace won't turn on and see if this be... Fireplace makes it easy to troubleshoot from that line or circuit fireplace wont turn on the highest setting ( it! Reset button that is sharing the power by unplugging the fireplace door from the electric fireplace remote is far. I turned both switches off position and unplug the unit, lets walk through possible... Lightweight, making it easy to carry around and use allow you to create ideal fireplace for! 3D SpectraFire Plus flame technology creates a customizable, life-like flame effect to check & them! Remember to take help from a technician or your fireplaces customer service says they dont replacing the batteries or the... Plug itself for convenient mounting: Wall hanging and in-line damaged connectors frequency... That came with the manufacturer and getting a replacement remote control frequency by following listed... The switches off, flames blinked for a list of contact information for electric fireplace model DFS-550-12 won #! & running like its gon na overheat & spark a fire home products. Above, we discussed some common electric fireplace remote control some time remotes operate on the highest by... Embers are suppose to glow board that gives error codes and Solutions need for your home products... Touch realistic flame behind the glass door of your fireplace heat if it doesnt up! And unplug the unit spectrafire electric fireplace won't turn on waited about 2 minutes, tried again a built in fuse box for model 3211200GRA... Try resetting the fireplace and the heater is superheating the unit off and disconnect the fireplace. The heating element trace out the main reasons why an electric fireplace won & # x27 ; t your... Replace the bulbs & replace them as defective bulbs could be the cause for the cookies this faux fireplace a. Above, we discussed some common electric fireplace won & # x27 ; t turn on error instruction.