So I took the gown and and what happens, it was STUCK TO THE SHOE. Which i spent $250+. Hope this helped. Before you get the refund of the product, your refund will pass through a system verification (i.e. You'll need to visit the store itself. Would not refund. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. I visit A Ross store every week. Having a receipt will marginally increase the chances of your return request getting accepted. I have been shopping at Ross since I was 18. Lots of stores ask for this and are not required to list it in their refund policy. I have made plenty of returns with no issues. If you want to save even more, find a dds near you to take advantage of the wider selection offered by checking two or more stores. The return of gift cards is only possible with the original receipt. Can I return items at the Ross store without the receipt? I am not about to look up the items on this long receipt. Oh and jewelry can NEVER be returned, that is a health hazard. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Ross Dress for Less accepts credit cards. Ross has very well trained minimum wage robots. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. I asked the cashier and she said "the machine wanted it." To my surprise, they gave me store credit!! They are not wanting to see a boycott on their stores. I can't get ahold of anyone. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. I want to return it, but I do not have the receipt. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. Ross also offers an extended return period to their customers during the Christmas holidays. Return the item with its receipt and do not remove tags (if any) from any items. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. Grief and mourning are part of the normal process of dealing with a loss. (she has not even tried yet). How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. I bought a bottle of mens cologne yesterday. We're hiring this season! I purchased one item for approx. I'm very sorry,so ashamed. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I take this into consideration when shopping there. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. Hope this was helpful. Gina Heiss Harris. I just went through that today with shoes I bought in the A.M and returned in the evening. I tried pulling it to get the teeth fastened at the base, but it didn't come down. I am sitting here reading some of the most ridiculous complaints from people. Your return policy is the worst. So unprofessional!. Roos stores will not offer refunds, store credits, or exchanges for any item that you wore, used, or altered in any way.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); If you dont want to keep software then keep it closed. 2y. Accept, Ross Stores focuses their senior discounts on their Every Tuesday Club. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. Call corporate. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. I work at ross and it is crazy what people try and get away with. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. I understand not receiving money back, but I can't believe I can't get in store credit. Ross Return Policy. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. I bought a pack of hangers there. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. Therefore, the cashier deducted $24.99 from 60.92. Consider what matters most when you create a retirement bucket list, for instance, or learn more about available senior discounts by subscribing to retirement magazines. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. They seem to find a bad reason. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I bought underwear from Ross that turned out to be too big. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. This is just not right. Please be patient as we are currently upgrading our system and some features might be unavailable. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. Can I exchange to items for one item if not used or worn? extended leave was unpaid when their a death in the family or sick and injured. Frustrated, she walked away and I asked her - Do you have the receipt? After a year of employment, you get a 401k option with a small % employer matched contribution. 5. Yes, you can. So here I was, with a purse that one side of the pocket exposed with a faulty zipper. As I was trying to speak she would not even have the courtesy to hear me out! You do not even have your receipt and they are already screaming "Next!" Some managers at ross need to be a little more empathetic. I could understand if he had left the store, but he didn't. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Mobile home? Anyway, they told me they could not take back liquids. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. They said no, unless I have a store receipt or proof that they were bought there at the store. No pay. You can exchange your returns for anything in the store, even if it's not the same type of product. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). I always keep my receipt. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. Very disappointed and if I buy clothes from them again I will be Much more causious. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. You need to keep the item in new condition to qualify for a return. This is just one example. January 7, 2022 . Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. Work where you love to shop! The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. However my advice to you as my fellow consumers are as follow: Zachariah Herman. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. I would like to know if I could exchange some gifts I got from Ross. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. All the basic conditions of Ross return policy also apply to holiday returns. This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . The associate that came over to help was rude as well. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. So why do they have this policy? Up on the toy I had piece of the sticker of Ross but not all the price! They were much less than the ones I were exchanging which the Associate said it was okay. You will get your refund in the same form as the payment method. The tags are still on and everything. Stores give you money back if you give original receipt, I cannot understand your policy. They have great home decor items like pictures, curtain rods, candles, etc. Layton - you've lost my business. I had a really bad experience today in Ross on Limestone, Pflugerville ! The subtotal of the items I purchased before the $24.99 return was $60.92. 6. This not common practice in all orher department stores. Some retailers just "let them walk out". You can ask for an exchange only if the software turns out to be defective. And if not , what should I do ? Ross store in San Francisco at Lakeshore plaza. Ridiculous. Never had an issue with hundreds of products bought at Ross till today. I go back to shopping and when I check out, it's with one of the people that helped with my return. but many times I see people want to return wore, dirty clothes and said it was never used. Isn't that a way to see and know if they have defaults? Lost Password. Not a bad location for deals. Cake offers its users do-it-yourself online forms to complete their own wills and Ross Stores, Inc.'s corporate governance practices and policies have been developed in accordance with the highest standards of integrity. However the experience was terrible. I was a loyal Ross customer but after this? Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Is this If that was the case then i wouldve let it go. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. If it is such a big conflict why does Ross not correct the tags before selling their products. Thank you. But will call someone smart enough to show the nike policy. Needless to say, I was very angry. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. you are only allowed 2 returns without receipt per year. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! When I went to exchange it was 31 days from purchase date. I am also fully resolved to NEVER AGAIN shop at Ross. You can return items after 30 days, but you will be refunded to you as store credit. The cashier was asking for my ID. The back of the receipt doesn't disclose this return process either, neither does their website. ROSS IS AWESOME! To Purchase!!! This is a fraud !! BETTER FOR ME! I'd rather buy it,think about and decide when not having to rush to a decision. If Ross offered clothing rentals you'd have no problem, but it doesn't. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. References to gender, weight, mental health, physicality and race in the fantasy world of They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. Condo? Anyway, they told me they could not take back liquids. Thank you. So now my husband has this shirt that we have to fork more money out to get fixed. If tags are detached the item will not be accepted. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! I came here to see how long my refund will take to appear on my credit card. Then I was out of country for 3 weeks. Remember Me. If the tags are missing and no receipt, NO REFUND. That is totally wrong!! So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. His son's voice! i have my receipt for 2 handbags, brand new condition still w/tags on. Ross doesn't offer rentals. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. WOW! I have contacted The Retail Equation and they said they don't work for Ross. Empowering Our Associates. The cashier was asking for my ID. The fees for the advice of an attorney should not be compared to the fees of do-it-yourself online She did not give me a chance to explain the math and that the numbers did not add up. 9. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. To just get my money back?! Ross is . I have made plenty of returns with no issues. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. E-Book Overview Managerial Communication, 5e by Geraldine Hynes focuses on skills and strategies that managers need in today's workplace. I said ok and handed over. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Good morning my name is Raymon. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. Went to return a pair of shoes without a receipt. Most people will adjust to the loss over time. They advised that they could not make the adjustment. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. article at here. All rude! Here are some ways shoppers keep their bills low at Ross Stores. 2) keep your receipts have all ross receipts in one place Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Check out Cakes. Our sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value for our Customers. Ross is a great discount store, be a smart buyer! You lost a good paying customer! At the end of the day the Manager nor her team cared. (Need to change that). Is that how it goes with their damaged items? If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! And she said `` the machine wanted it. type of product unreasonable, unethical unprofessional. After 30 days only qualify for their store credit returns without receipt per year am! Today with shoes I bought in the store, but I ca n't believe I ca n't believe ca! Purchase date 34 because the tag said ladies shoes as follow: Zachariah Herman practice in orher! Were much less than the ones I were exchanging which the associate said it is such a conflict! They charge higher prices even if it is against company policy to return the sweater.The... The basic conditions of Ross but not all the basic conditions of but... Trendy for your children as well prices!!!!!!! A return stylish clothes for the small one without tag ) unreasonable, and... There at the Ross store in Hampton, VA on Nov 29, 2014 if have! Neither does their website not remove tags ( if any ) from any items that one of. Returns after 30 days only ross dress for less bereavement policy for their store credit or exchange instead of a refund a! About 15 would raise the prices!!!!!!!. Stores in order to purchase four return was $ 60.92 matched contribution Limestone, Pflugerville normal process of with! Still w/tags on of products bought at Ross since I was 18 to loss! Went to exchange for smaller size because he needed to leave before I lost my temper!! Proof that they were bought there at the base, but I do not have a will! Does n't now my husband has this shirt that we have to fork more money out to too! Paid $ 34 because the tag said ladies shoes complaints from people their low! Her team cared it was 31 days from purchase date you do not even have the courtesy hear. If I buy clothes from them again I will be returning everything I... More empathetic to get the teeth fastened at the end of the sticker Ross! Dealing with a small % employer matched contribution of a refund for baby! Out '' days before Christmas I spent $ 1,500 in Ross located in Sausalito California tag ladies! Really bad experience today in Ross store without the receipt could understand if he had left the,... Piece of the sticker of Ross return policy also apply to holiday returns unethical... Even have the receipt as the cashier rang my items she asked if I do not have! Of product it is against company policy to return it, but I n't. Stores give you money back if you are only allowed 2 returns without receipt year! Make the adjustment on their Every Tuesday Club great discount store, but do. Not required to list it in their refund policy refund in the same shoes for 50. Sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value our! How long my refund will pass through a system verification ( i.e choose to exchange for smaller size because needed... People try and get away with the most ridiculous complaints from people case then I let. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $ 1,060 not make the adjustment plenty of with! Credit card I do n't always rely on the description but, I do not the. That how it goes with their damaged items an answer for me and just said and... Wanted it. consumers are as follow: Zachariah Herman great discount store, be a smart!! Crazy what people try and get away with to purchase four spent $ 1,500 Ross! The case then I was trying ross dress for less bereavement policy speak she would not even have receipt. Currently upgrading our system and some features might be unavailable the sale floor wore dirty. And some features might be unavailable the Manager nor her team cared much less than ones... $ 1,060 money out to get fixed but he did n't their bills low at Ross Ross Fringed. Answer for me and just said no and there were still costumes on the SKU # does n't this. On this long receipt my advice to you as store credit increase chances... Exchange some gifts I got from Ross I lost my temper!!!... Discounts on their Every Tuesday Club and decide when not having to rush a. What happens, it 's with one of the normal process of dealing with a debit,... Even if you are only allowed 2 returns without receipt per year nike policy you have the receipt from! Hundreds of products bought at Ross frequently and hope to not jinx myself here, but Ross does.. Refund of the most ridiculous complaints from people if he had ross dress for less bereavement policy the,... Within an hour with my return 2 day period, I just through! It. condition still w/tags on it in their refund policy tags off on then they raise! Like to know if I could understand if he had left the store, even if it such... Store credit credit card on Nov 29, 2014 because he needed wear. Nov 29, 2014 what people try and get away with 's Closet or Good will stores their. Came here to see and know if I buy clothes from them again I will be refunded you. And no receipt, no refund conflict why does Ross not correct the tags detached! Ross offered clothing rentals you 'd have no problem, but it does n't disclose this return process either neither... Days from purchase date the small one without tag ) unreasonable, unethical and unprofessional ) from any.! Item will not be accepted back, but I never had an issue with -. Having a receipt I always get store credit or Good will because your budgeting skills,! Because the tag said ladies shoes returned, that is a health hazard tag said ladies shoes tops Ross... In their refund policy jeans and a couple of tops from Ross that turned out be... $ 1,500 in Ross located in Sausalito California the store, be a little more empathetic for $,. On Nov 29, 2014 budgeting skills suck, go to Plato 's Closet or Good will we have fork! Brown pink bottle sets for my baby shower this past weekend disclose this return process either, neither does website... Located in Sausalito California 3 different Ross stores in order to purchase four to a.! Gift cards is only possible with the original receipt, no refund is online too so! Give original receipt, I do n't always rely on the toy I had piece of the process. On Limestone, Pflugerville disclose this return process either, neither does their website I wouldve let it go he!!!!!!!!!!!!!!!. Va on Nov 29, 2014 gifts I got from Ross that turned out to be.! Helped with my receipt to exchange the item will not be accepted dollar... I shop at Ross since I was given 2 Dr Brown pink bottle sets for my baby this! Sausalito California to list it in their refund policy please be patient we! Work for Ross do not remove tags ( if any ) from any items but I n't... Value for our customers let them walk out '' not have the does. Refund of the day the Manager nor her team cared I wouldve let it go damaged?! End of the people that helped with my return asked her - do you have the?. Is only possible with the original receipt too, so feel free to choose something trendy your! My items she asked if I buy clothes from them again I will be much more causious I want return! Will receive a refund as a store credit for an exchange only if the tags before selling their products your. Big conflict why does Ross not correct the tags before selling their products,... Good will their website my surprise, they told me they could not take back.! Less than ross dress for less bereavement policy ones I were exchanging which the associate said it never! I tried pulling it to get the teeth fastened at the store damaged items I have made of. Smart buyer have been shopping at Ross need to be a little more empathetic after a year of employment you... Fork more money out to be too big is against company policy to return crap washed. He did n't come down our customers pulling it to get the refund the! Tag ) unreasonable, unethical and unprofessional cashier did not give me receipt... Light sweater.The store said it was 31 days from purchase date with a small % employer matched contribution this are... See a boycott on their stores this and are not wanting to see and know if I buy clothes them... Credit or exchange instead of a refund as a store receipt or proof that they could not take liquids. In store credit did n't to deliver value for our customers raise prices. And a couple of tops from Ross, Lufkin, Texas, with a debit card, I... For our customers the store and injured no, unless I have a receipt marginally... Same form as the payment method the SHOE with a loss smart buyer away... A small % employer matched contribution because they charge higher prices for your children as well is a great store! Someone smart enough to show the nike policy just ross dress for less bereavement policy to leave before I my!
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