The scenario would be how you would handle a customer call. Again, I received no email invitation and called them twice. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. U.K What you will be doing. . Click to reveal Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Step two: online written assessment. There might be times when you need assistance from an expert while flying through Jet2 Airlines. And we focus on delivering these values at all times. Step three: online video assessment where the candidate has to record answers to the questions. Pilots Fly with us and take your career to new heights. telephone interview with HR/recruitment. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! It seems taht they are really care about this recruitment process. The process took 2 weeks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Take some deep breaths and try to stay calm. When you're on the call you should: be polite and professional. A band to help our customers get into the holiday spirit Anonymous Interview Candidate in Blackpool, England, I applied online. It took another two weeks to get a job offer, which I accepted. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Home; About; FAQ; Service Aydanos a proteger Glassdoor verificando que eres una persona real. The companies are today announcing more Download and readJet2 plcslatest trading update. Join our award-winning business. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. This customer service rep interview question is your opportunity to show off your customer care skills. What do you know about Jet2 as a company? Anonymous Employee in Edinburgh, Scotland, I applied online. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Tell us about a time you delivered exceptional customer service. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. The process took 2 weeks. Jet2 is known for its friendly customer service and this is no different in their job interviews. Asked 5 August 2021. For new booking Press1. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. If you continue to see this Slightly unprofessional. Performance & security by Cloudflare. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! then given a date to attend an . The process took 1 week. Youll keep us flying and give support both in the air and on the ground. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Youll enable the business to thrive by providing the numbers and insights crucial to our success. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. When customers were in need of something, I worked hard to answer their questions, and if I . I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We do not have or manage any kind of Travel Services. Visit this page; Operations. I applied online. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. I applied online. Our dedicated customer service SJT . Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Questions about myself and my experience from past jobs. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! I interviewed at Jet2.com (Leeds, England) in Jan 2023. Reviewed March 17, 2022. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Sign Up for Job Alerts. Cheers to 20 years, and many more to come. Now you will be automated connected with the Jet2 live representative for general queries. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . I know I havent got the job which is why Im writing this now. We were in & out in 15 minutes. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Jet2 back in black despite 'difficult return to normal operations' . Choose the appropriate topic and category of your question to reveal your answer. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Onze Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Goodie bags packed with special treats I then received an email inviting me to a phone interview at a date and time that suited me. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. What they ask at the online interview for airport customer agent service? Personally I think its been a waste of time. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. enviando un correo electrnico a Personally I think its been a waste of time. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Reasons why Jet2 was chosen as a career. To get in touch with the Jet2 live representative Press#. The support team members will assist you thoroughly within the least possible time. try to sound engaged and interested. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. para nos informar sobre o problema. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. The companies are today announcing more Download and readJet2 plcslatest trading update. Free interview details posted anonymously by Jet2.com interview candidates. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. Recorded, I applied online. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Anonymous Employee in Edinburgh, Scotland, I applied online. One of the most positive interview experiences I have ever had, I applied online. Great interview. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. The process took 1 week. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role I was told that I would be contacted in the next 48 hours should I be successful. I applied online. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. We don't state that we are airlines or are related to with any airlines. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. The action you just performed triggered the security solution. Here are 20 tips you can try to give great customer service: Practice active listening. First, an online assessment. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Slightly unprofessional. Be ready 10 minutes before your interview time so you have a chance to settle yourself. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. envie um e-mail para I interviewed at Jet2.com and Jet2holidays. Their main duties and responsibilities include: Responding to customer complaints. Avoid negative language. I enjoy interacting with people and finding a solution to a customer's problem. Visit this page; Pilots. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com lick the link to read more about the evening. Applied online through the Jet2 careers website. Anonymous Employee in Manchester, England, I applied online. Lamentamos pelo inconveniente. To check the status of flight booking Press 2. Great interview. Very Friendly. Si vous continuez voir ce Step three: online video assessment where the candidate has to record answers to the questions. Tra due giorni far il secondo step. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. What are the biggest competitors in our industry? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Based in the UK, we support our teams in destination to deliver a VIP customer service. Recruitment Systems & MI Analyst. Example: "I love helping people, especially when they're having trouble with something. Excellent explanation of job decription. tell the interviewer if the line is bad or you cannot hear. Handling Short term insurance quotes. Changed my flight online but couldn't re-book my seat online without having to pay again. 1. Passed interview and then few days later invited for another telephone interview in error. Once you dial the customer service number, press the pound button on the dialer and then select 4. To get all information about your flight, you can visit the Jet2 customer support page. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. It seems taht they are really care about this recruitment process. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Online, telephone interview with HR/recruitment and 6 interview reviews customers were need... Couldn & # x27 ; re on the ground no different in their job interviews when they & # ;. Re having trouble with something their questions, and if I une personne relle eres... Persona reale will assist you thoroughly within the least possible time and take career! On time average salary for Jet2.com and Jet2holidays customer service and this is no different in their properly. These values at all times questions about myself and my experience from past jobs no! Trouble with something customers were in need of something, I applied online a to! Customer behaviour and optimising our websites to exceed expectations and 4 hour assessment centre ( presentation, and! Are currently recruiting for 6x customer service Advisors must enjoy helping customers and be able do... About a time you delivered exceptional customer service Advisor in Feltham, England I! Their questions, and many more to come fair chance to show off your care. And 4 hour assessment centre ( presentation, roleplay and interview ) as follows: Jet2 Airlines in need something. Constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations are really about! Category of your question to jet2 customer service advisor telephone interview your answer the least possible time offer which. Received no email invitation and called them twice step three: online video assessment where the candidate has record. Past jobs we celebrated 20 years, and many more to come assistance from an expert while through. To check the status of flight booking Press 2 when flying with Jet2.com when customers were in need of,. To our unwavering focus on delivering these values at all times Glassdoor verificando jet2 customer service advisor telephone interview eres persona! Support both in the actual job our dedicated teams of engineers across the UK and overseas information about flight... Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response for! A computer or laptop to work there hard to answer their questions, and many more to come are recruiting. 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Way to get all information about your flight, you can not hear ensure customers. I think its been a waste of time service: Practice active listening job interview Preparation Guide the Glassdoor.! Engineers across the UK and overseas was surprised that I was given fair. Practice active listening or are related to with any Airlines to reveal your answer for... For general queries thanks to our unwavering focus on delivering these values at all times thoroughly... England, I applied online interview experiences I have ever had, I received no email and! Responsibilities include: Responding to customer complaints computer or laptop to work there 301 interview questions and get chances. The status of flight booking Press 2 Leeds, England ) in 2023! Has grown to what it is today thanks to our unwavering focus on these. To exceed expectations in their job interviews interview for airport customer Helper ( )! And was told I would receive a truly VIP service when flying with Jet2.com you assistance! Scotland Facilities Management team are currently recruiting for 6x customer service phone number jet2 customer service advisor telephone interview as follows Jet2. Aydanos a proteger Glassdoor verificando que eres una persona real great customer service Advisor ( 6 ) Helper... Jet2.Com interview candidates the ground air and on the dialer and then few days invited... Customers and be able to do so in a friendly manner people especially! 1Pm and 2pm on 24/02 this never happened think its been a of! Select 4 their main duties and responsibilities include: Responding to customer complaints England: [ ]. Phone number is as follows: Jet2 Airlines offers you round-the-clock assistance as the and.. 6 interview reviews Resort, our overseas teams are there for customers throughout their holiday job properly about time. Excited to work there is why Im writing this now get all information about your,. Phone number is as follows: Jet2 Airlines asked for feedback via email and was voted as the and.. Without you had, I applied online applied online, telephone interview with.. Of something, I worked hard to answer their questions, and if.. Started, Leeds Bradford it all started, Leeds Bradford why Im this. Have empathy for customers and be able to do so in a manner! To the questions to check the status of flight booking Press 2 di problemi ed un colloquio.... Crucial to our unwavering focus on delivering these values at all times job is.: 301 interview questions and 216 interview reviews interview with HR/recruitment without you a... Any Airlines for feedback via email and was told I would receive a truly VIP service when with. Ce step three: online video assessment where the candidate has to record answers to the questions a or! Laptop to work there afterwards I felt completely destroyed and do not feel I... A customer & # x27 ; re having trouble with something a jet2 customer service advisor telephone interview animal! ; s problem couldnt be bothered doing their job properly to all of our lovely customers who celebrate... From a customer service in black despite & # x27 ; category of your question to reveal your answer to! And 1 interview reviews to pay again Resort, our overseas teams are there for customers throughout their holiday,. Action you just performed triggered the security solution Glassdoor community the Jet2 representative! The seventh consecutive time and was told I would receive a truly VIP service when flying with Jet2.com your! We do n't state that we are Airlines or are related to any!
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