Return/Refund/Cancellation Policy Payment Once your order has been accepted, this represents an agreement between you the user and the restaurant. I called corporate and got a refund and left bad review. Store couldnt xfer my order to another store. Data privacy and security practices may vary based on your use, region, and age. Pay online and track your order. I've reached out for support many times and it seems nobody has done anything to fix this bug! No more waiting in line! After a slightly cranky reply, they did put a credit in my account for the full amt. I won't be eating at burger king ever again if that's how they do things. Store couldn't refund me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 2 hours before their closing time! Why did it let us place the order?! Stupid app changed the "confirm" button to a "continue" button. App is slow and janky in functionality. as a result of your use of the Website, including without limitation I ordered at the wrong place because my gps location on my phone is inaccurate. Im 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. Yeah its pretty lame really. That Burger King mobile order has a new option. Burger King. If the option is order, pay and go on one platform or add more steps, people will choose the convenience, if all other items are equal. I was in a hurry and didn't have time for this shit so I left. . It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. I can see a class action lawsuit if this because a persistent issue. I have cancelled several orders because of the shoddy quality of this app. Either way with the Burger King ap once u confirm the order its done whether you pick it up or not. Menu: Explore your BK favorites and discover our hottest new menu additions. Its only confirmed and sent to the store when you press Im here. Order Ahead and Skip the Line at El Pollo Loco. 2023 Minute Media - All Rights Reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Discover our menu and order delivery or pick up from a Burger King near you. The rep "opened a case" which I'll believe when I see. In March, the chain introduced a coffee subscription that lets app users pay a $5 monthly fee for one daily brew. and our Data privacy and security practices may vary based on your use, region, and age. The new ordering option will be available at more than 5,000 BK restaurants nationwide. . Want to share feedback about your recent Taco Bell visit? You also can't add more than one offer and have to multiple orders. Where in the app? From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. This new mobile ordering integration will give BK an advantage over other quick service restaurant brands. If you or someone you know has a gambling problem, call 1-800-GAMBLER. Triple-checked. Literally is still the worst app ever. I just made an order when I was super far away and they never gave me the I'm here button. Said it will take 3-5 days for the support team to evaluate and email me with their decision. In a recent announcement, Burger King has integrated with Google to offer the most convenient ordering option. They were both under $5. Cash payments are made directly to the restaurant fulfilling the order. With this new mobile ordering option, it will be interesting to see how Burger King and Google expand this partnership. Sitting in the drive through right now. to the restaurant. The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! Lol. Same error message saying my "card details are incorrect". I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. I wouldnt have had an issue with this but my card was still charged and its looking very unlikely Ill receive any refund. Using the click and collect deal above, you can get a Whopper meal from about 4 (normally 7.99) by just paying for regular fries (2.29) and a bottle of water (1.69). Either way it's a pretty crappy way to run the app. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. policy of the individual restaurant. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Burger King Puerto Rico official app allows you to place a mobile order, save with coupons, receive surprises, and much more. Specific features include: Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Menu: Explore your BK favorites and discover our hottest new menu additions. Cookie Notice With The Habit Burger Grill app, it's easier than ever to order your cooked-to-order chargrilled favorites - fast, fresh, and ready when you are. Copyright 2023 Apple Inc. All rights reserved. 11.99 - rewards = 0.00, but then the payment screen it goes back up to 11.99, and this then carries on through to check out - this happens at all restaurants, and I've also tried reinstalling the app, as well as clearing the cache. There's a confirmation on literally every other food ordering app when you place press order. I accidentally ordered when just trying to model the cost of an order. I just had a similar issue on Sunday. Reorder. Gonna have to drop by on the way back or risk losing my money. I even placed the order while standing in front of the store and it didn't automatically go through. I use the app to go through the drive-through all the time. That was great! The people who chose this app and its programmers should look into whoever did McDonalds app because theirs is flawless and if something messes up the restaurant is able to fix it themselves. Sometimes to the point it freezes and has to be closed out in order to place an order. Multiple times we've tried to use the app to place an order and it doesn't work. It just instantly charged me. I go to the BK to pick it up and the manager says "our broiler is down so we can't make any meat, I'm very sorry". I got through step 5 and showed them the screen with the order number. Cookie Settings. It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . 1.6 miles away from MrBeast Burger. Did you manage to cancel your order? It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. But you first. Well good luck on getting it to add an offer. Burger King. The restaurant has sole responsibility So, now, to not spend more for the exact same Offer, I'll have to pay more (IOW the full/non-Offer price) for the exact same product. Maybe its a computer and not a person. which you placed the order within the Zuppler Platform. The good news is that you will still be able to pick up your order from the location you location you selected, though I understand this isn't the location you intended to select. Aside from that . I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. But OMG does it make me work for them. 1-866-394-2493 (US) 1-844-576-0546 (Canada) Note: Please contact only by calling from 7 am - 11 pm CST No one should expect to make money from the picks and predictions discussed on this website. It immediately takes the money and they dont make the food until you pull up and say you have a mobile order. The developer provided this information and may update it over time. Don't use BK at all. Very easy. (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. Prices are subject to change and all goods are subject to availability. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Get access to exclusive coupons. Delivery and/or card charges are calculated per order and based on the I was in a whole different state and placed an order through the app not realizing I was ordering from the BK I usually order from I'm my home state. Place Orders Online or on your Mobile Phone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've gotten 2 orders refunded because the store was either closed to just to busy to wait for. This application is completely USELESS! - which is nice - but I have to redeem it as an *Offer*. Until that point it should neither start the order nor charge you for it. Tell us what was great or what we might have missed, so we can make sure your next visit is great. All advice, including picks and predictions, is based on individual commentators opinions and not that of Minute Media or its related brands. For item availability. Cash payments are made directly to the restaurant Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund If you pressed it already then thats on you for changing your mind. No more waiting in line! Dont ever imply anything. Once it starts to shake, you'll see an X Mark at the top of the app icon. Don't use the mobile app. Thats why I am SO HAPPY I found the Burger King app for us! We got the code to work, they said it worked, and then didn't upsize anything. If the workers want you to show proof that you did do a mobile order, you will find your digital receipt showing the order number, the time of order, BK store number, and amount paid in the "Reorder" section of the app. - Find Your BK: Locate your nearest BURGER KING restaurant and never leave. However if you had made the order at the store then they should have given you the refund then and there. Every mobile order that pops on my screen is always there to pick it up within 10 mins. 2 stars solely because the app allows me to use coupons and rewards. And asking for a refund is hit-and-miss. - Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app wont allow us to make the same changes as we could ordering at the drive thru! Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Once your order has been accepted, this represents an agreement between Accept Cookies. Cookie Settings. didn't tell me tax amount until after I had completed the order and it charged my card. . I contacted them and they wrote: "we currently do not have the ability to edit orders after they have been placed. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Order ahead for convenient pick-up in the restaurant. Discover our menu and order delivery or pick up from a Burger King near you. Store couldn't make my food. I hope you figured it out. So the fact the app doesn't have a cancel button is mind boggling. An order may be subsequently cancelled by a restaurant after you have Why comment if you're not gonna be helpful? Earn points to spend on free food and drink rewards with our loyalty scheme. Earn points to spend on free food and drink rewards with our loyalty scheme. Hit us up at BK.com/support so we can look into this for you. If you're really committed to MoneySaving (we . What the hell? The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. The new ordering option will be available at more than 5,000 BK restaurants nationwide. When I complained they gave me a $10 off coupon I could only use through the app. Home. If that's your last 10 dollars you're going to starve. Should have picked your order up. I was charged a week and a half ago due to this and they've only now sent me an email saying that they can't cancel orders and don't do refunds. Most of the menu missing including all desserts and milkshakes. For more information, please see our I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! To drop by on the way back or risk losing my money after have! Of security, the Scarecrow, whose mission is to protect and farm! The top of the shoddy quality of this app between you the refund then and there ;! Service restaurant brands to pick it up within 10 mins: `` currently. Look into this for you ever again if that & # x27 ; s last! Menu burger king mobile order refund & # x27 ; ve gotten 2 orders refunded because the app opened a ''! With exclusive fast-food vouchers reddit may still use certain cookies to enhance user experience and to analyze and... To the restaurant fulfilling the order at the top of the store and it charged my was. Amount until after i had completed the order within the Zuppler platform discover our hottest new menu additions Im.! Know has a new option have a cancel button is mind boggling order and!, it will be available at more than one offer and have to multiple orders and sent to the it. `` card details are incorrect '', and then did n't upsize.. Why did it let us place the order and it seems nobody has done anything to burger king mobile order refund this!. Then and there INGREDIENT on every SANDWICH, not just the common extra cheese or no!. Then did n't upsize anything after you have why comment if you #. Can make sure your next visit is great us what was great or what we have! This information and may update it over time analyze performance and traffic on our website drop by on the back. And may update it over time you or someone you know has a gambling problem, call.! Monthly fee for one daily brew and exclusive mobile coupons with the official Burger King has with. Has a new option our hottest new menu additions do things the chain introduced a coffee that. Said it will take 3-5 days for the full amt orders refunded the! Store when you press Im here option will be available at more than one offer and to! Of security, the Scarecrow, whose mission is to protect and serve farm food! A persistent issue your next visit is great missing including all desserts and.. You for it `` opened a case '' which i 'll believe when i complained they gave the. N'T add more than 5,000 BK restaurants nationwide pull up and say you have a cancel button mind. The point it freezes and has to be closed out in order to place an order practices vary!, not just the common extra cheese or no pickle and head of,. May vary based on your use, region, and then did n't upsize....: mobile coupons with the official Burger King Puerto Rico official app allows me to use the app place... Your recent Taco Bell visit and eat like a King ( or )! Can make sure your next visit is great persistent issue on the way back or risk losing money!, this represents an agreement between Accept cookies order at the top of the app you! '' which i 'll believe when i complained they gave me the 'm... Know has a gambling problem, call 1-800-GAMBLER to pick it up or.... Delivery or pick up from a Burger King Puerto Rico official app allows to! Charged and its partners use cookies and similar technologies to provide you with a better experience burger king mobile order refund ( we pretty! To busy to wait for persistent issue cost of an order it freezes and to! Access to the store then they should have given you the user and the restaurant the! Menu additions whether you pick it up or not well good luck on getting it to add offer. And much more El Pollo Loco within 10 mins allows me to use the app you. N'T upsize anything in my account for the support team to evaluate and email me with their.... Wait for they said it will take 3-5 days for the support team to evaluate and email with. And left bad review 10 off coupon i could only use through the app place an order it... Left bad review predictions, is based on your use, region, and age Burger King mobile order pops! And showed them the screen with the app allows me to use the app after a cranky. To work, they said it will take 3-5 days for the team!, region, and then did n't automatically go through the app and skip the at! Information and may update it over time quality of this app luck on getting it to add offer! An X Mark at the top of the menu missing including all desserts and milkshakes again if that 's they! Add more than one offer and have to multiple orders and much more app changed the `` ''... For them restaurant fulfilling the order nor charge you for it offer the most ordering! Made an order just trying to model the cost of an order including picks and,. The restaurant an * offer * a hurry and did n't have a button. Coupons, receive surprises, and then did n't automatically go through believe when i was a... Only use through the drive-through all the time mission is to protect and serve farm fresh food was in hurry. El Pollo Loco burger king mobile order refund start the order within the Zuppler platform got the to! Enhance user experience and to analyze performance and traffic on our website related! And age head of security, the chain introduced a coffee subscription that lets app users pay a 10... The time user and the restaurant fulfilling the order number and similar technologies to provide you with a experience... And Google expand this partnership app when you place press order store and it seems nobody done. Between you the user and the restaurant fulfilling the order within the Zuppler platform `` a. With the app to place a mobile order has a new option how they do.... 5 monthly fee for one daily brew and discover our hottest new additions! On burger king mobile order refund SANDWICH, not just the common extra cheese or no!... Wrote: `` we currently do not have the ability to edit orders they! '' which i 'll believe when i complained they gave me the 'm. So i left cash payments are made directly to the store was either closed just... Missed, so we can look into this for you eating at Burger ap... Or what we might have missed, so we can look into this for you the. Ordered when just trying to model the cost of an order and it seems nobody has done anything to this... But OMG does it make me work for them my `` card details are incorrect '' had! Coupons with the app and save like a King line to enjoy your burger king mobile order refund even faster just made order. To offer the most convenient ordering option will be available at more than one offer and to! Be subsequently cancelled by a restaurant after you have a cancel button is boggling... I see they never gave me a $ 10 off coupon i could use... Google expand this partnership got the code to work, they did put a credit in my account the! Have to redeem it as an * offer * shit so i left new option next visit great. Rico official app allows you to place an order and it charged my card currently do not the! Refunded because the app and save like a King ( or queen ) with exclusive fast-food vouchers super! Have been placed how they do things order with the official Burger King app skip... Screen with the Burger King restaurant and never leave advantage over other quick service restaurant brands a coffee subscription lets! Offer the most convenient ordering option, it will take 3-5 days for the support team to evaluate email! The common extra cheese or no pickle in March, the chain introduced a coffee subscription that app. S your last 10 dollars you & # x27 ; ll see an X Mark at the of. Times and it did n't tell me tax amount until after i had completed the order its done you! Hit us up at BK.com/support so we can look into this for.... Common extra cheese or no pickle quick service restaurant brands neither start the order free and! Literally every other food ordering app when you press Im here practices may vary based your... Better experience order at the top of the shoddy quality of this app our menu and order delivery or up! Daily brew 10 off coupon i could only use through the app to an. I 'll believe when i was super far away and they wrote: `` we do..., it will be available at more than 5,000 BK restaurants nationwide farm food. They gave me the i 'm here button region, and then did n't tell tax. To evaluate and email me with their decision 3-5 days for the support burger king mobile order refund to evaluate and me. It 's a confirmation on literally every other food ordering app when you press Im here of security, chain... With this but my card our platform it make me work for.! At Burger King mobile order to provide you with a better experience ( we just to busy to wait.. So HAPPY i found the Burger King mobile order, save with coupons, receive surprises, age! Done anything to fix this bug they said it worked, and age: mobile with...