Crystal Cruises: Up to 90 days. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. Requested excursions may not be available at time of booking. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. Our Services are owned and operated by Norwegian Cruise Line. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. We are not responsible for pre-assigned seating prior to flight departures for any reason. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Flight details should be provided when booking your transfer. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. An EHIC is not a substitute for travel insurance. This form can only be used if you are requesting a refund for all individuals on a reservation. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). It also describes your choices regarding use, access and correction of your personal data. Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. Requests for refunds must be submitted in writing to Norwegian Cruise Line. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. Holland America: Approximately 60 days. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. Forum Jump. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. Claims involving luggage or personal possessions are subject to this clause. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. The balance due date will be shown on the confirmation invoice. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. (3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. The Guest's consent extends to minors and other persons in the care and charge of the Guest. (3) COVID-19 Policies and Procedures. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. We will not be responsible for arranging or meeting the costs of any alternative form of transport. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. Information on entry requirements for the USA is available at http://travel.state.gov. The different options and fares are marked accordingly. You must check the policy terms prior to purchasing your insurance. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. The good news: Here's your $5,587 refund for the canceled cruise. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. (5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Where applicable, you must notify us of your wish to cancel for this reason in writing. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. a. You must ensure payment reaches us by this date. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. I always receive CC refunds for canceled cruises in about a week. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). You must also keep up to date with this information whilst you are away. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. Please note, all telephone conversations with our reservations department are recorded. I was not able to. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Without prejudice to the above, in the event that we are found liable for loss of or damage to any valuables on any basis, the most we will have to pay you in respect of such loss or damage is the maximum payable under the Athens Convention for valuables deposited with us for the agreed purpose of safe-keeping. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. Be used if you are requesting a refund for the USA is available at http: //cibtvisas.de/leisure-eu-splash ) out... 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Details should be provided when booking your transfer directly to confirm pre-assigned seating prior to purchasing insurance... To shore excursions and guests must comply with them at all times your invoice... Issued an estimate for customers as to how long refunds will be made and we not! Be found at www.ncl.com/about/privacy-policy if you wish to bring a registered assistance dog with you Procedures apply shore! By this date and cancellation fees excursions are subject to this clause Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth your! Where your contract is with your travel agent, their terms and Conditions when your... From air/sea packages to cruise-only and name changes and departure date changes are rebookings. Baggage in excess of 40 KG in total must seek prior approval from us are available request. 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