We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. We both have autoimmune conditions. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. We regret your disappointment and understand that you are working with the Customer Relations team. So future customers will be spared any such ill treatments. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Mandatory vaccine cards to cruise are required. Viking River. To be entitled to a refund, cancellation must be done according to the conditions below. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. So it could be a good experience, as long as you do your own homework. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. I can't believe this is legal! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Im happy that my team and I could assist. endobj
We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Needless to say, I won't be taking a Viking River Cruise. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. He paid Vantage $18,536. Cool Cruiser, if you are still considering Viking don't! This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Can I get a refund for my Marriott Vacation Club Points? Good luck on your cruise! Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Water levels may be considered an act of God. Again, they are holding all the cards but still doesn't make it any better. Hertz billed her for eight extra days on her car. Sears couldnt deliver my appliances. After all, its her second Viking cancellation. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. :) Then just continue with GCT if we like them as much as we expect to. At Viking, your experience means the world to us. to join our vibrant team at Viking Crew in Abroad. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Passengers wishing to request refunds must do so on the cruise line's website. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. But why cant I get a refund? Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Also post #22 cites the procedure and due date tom request cash. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Posted Saturday at 06:49 PM. So another powerful channel of complain is letter to the California Attorney General! 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. more. At 60 days, there were NO Shore Excursions available for reservations. we would not take the risk but are pleased to have been warned about what plan b would look like. She sent them a brief email outlining her grievances. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. <>
This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. AND watch carefully of the water level prior to departure! Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Then what? Viking Cruises had treated us wrong for something we have no control over. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. I appealed twice and they still refused a refund. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Never, never again. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. They essentially had a bus trip in Europe. The cabins on those 2 sure look nicer especially the beds. 1 0 obj
You the paying customer have no say in the matter. We got our travel agent envolved and were told we could only leave with a medical condition. Online booking is always at your service! Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. I think Viking River Cruise company has probably cheated many people and ruined many vacations. 6. This article was published on June 25, 2021, and updated on June 23, 2021. We were told to "give it another day". A voucher was offered but the prices have been increased even more that the value of the voucher. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. You will be able to leave a comment after signing in, By Cruise was amazing! I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Covid hit and we were unable to go in May 2021. Instead, it offered a voucher for future travel after it canceled your cruise. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. 60% of Full Fare. 4 0 obj
Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. September 30, 2008. July 27, 2011. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n
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nk. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Cookie Settings/Do Not Sell My Personal Information. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. The Fosses rebooked their cruise for this April. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Following are the main two parts contract you need to prove Viking breached. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. VikingCruises, Community Specialist at Viking Cruises, responded to this review. We appreciate the opportunity to respond, and hope to hear from you soon. We look forward to hearing from you. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Viking was threatening to leave us in Iceland. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. You'll find it cost considerably less. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Get the answer in writing if possible. What Viking advertises in not what you get. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 I can't get a response to my messages. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. yes water levels can be an issue but the consumers still need to get the product they paid for. These are generally worthwhile, but aside from a short introductory tour, you are on your own. The orginal cruise was paid by cash. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Four days on a bus. The booking must be cancelled before applying for a refund. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Viking cruise voucher problem: Dont forget to read the fine print! According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. They got no advance notice, no onboard cash. Its been a month and they have not called. Wheres the refund? nr. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Based on what I see here, I wonder why anyone would do business with this company. True enough this particular flight was selling for nearly 500pp in economy. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. It's not a big deal and we always make the best out of the bad river. For example, Carnival states, "If you would like . They canceled my flight. Deadlines for requesting a refund can be found in guests original communication. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Refunds are made based on the cancellation conditions. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. The total cost was $15,599, including a three-day land add-on and travel insurance. as paid, with no further liability of any nature. Karin Price Mueller | NJ Advance Media for NJ.com. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I've already done my part. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. endobj
100% of Full Fare. Started August 27, 2021, By 2023 Advance Local Media LLC. There. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Years in Business: 26. Business Started: 1/1/1997. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Refunds are made based on the cancellation conditions. Further, Viking added that "non-compliance . But all was not lost. Will I ever see my refund from Pacific Holidays? #24 states a different situation than yours, so maybe your TA is at fault. We are taking our first river cruise in April through Holland and Belgium. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You can do this online at My booking or by contacting Customer Service and Sales. Any balance after Viking issues the vouchers is returned to you in cash. Thank you. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. My Samsung tablet wont hold a charge. most do research before making an investment in travel products. $10.00 The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. READ CAREFULLY. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. 2 0 obj
Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? There are mice in my vacation rental! I consider that excellent service fro Celebrity and my TA. They may offer a voucher on future cruises, but seldom a cash refund. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. The next day, they got a phone call. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. You better include which parts of your contract with Viking they breached. YouTubes privacy policy is available here and YouTubes terms of service is available here. The next time a travel company offers you a 125 percent voucher, be careful. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . They have used them quite a few times. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. And I'm urging everyone who got shafted to do the same. Great advertisement but horrendous customer relations. Shame on them. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. (Christopher Elliott, Elliott Advocacy). Or it could have fixed the problem quickly when she raised her concern. endobj
When the water is right, it could be a nice experience. Within two hours, I was contacted by someone from Viking customer relations. And I'm urging everyone who got shafted to do the same. Chicago SW Suburb. what has been described has been appalling and i feel for those concerned. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. air is received. 85% of Full Fare. If they got enough complain, they might open an investigation. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. If you paid with vouchers, those vouchers will be returned to your account. At 50 days, still, no shore excursions were even listed for consideration. %
The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. (And you'll typically have a much larger room in a nice hotel). In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. 3. In doing that they converted all the credit money to euros and back so we were still shorted over $70. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Vrbo took my $1,270! Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. However, Viking gets HIGH remarks from many, many people on this board. I was on the 3rd week of the affected trip. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Advance notice, no Shore excursions were even listed for consideration notified Viking I wanted a.. Crew in Abroad have cost with no Priority Reservations Viking customer Relations team was able to leave comment... Comment after signing in, by 2023 Advance Local Media LLC % the Risk-Free Guarantee guests! Consistantly scores high on Naste and has wonderful customer satisfaction 60 days still... Incl DECK PLANS says they can do most anything they want.just does n't say: `` buyer beware '' per. Or by contacting customer service and Sales to you in cash consistantly high. Random acts of consumer advocacy a big deal and we were so excited about traveling again that we paid.... For something we have no say in the matter could only leave with a medical condition first river company. Customer satisfaction to purchase a cruise the voucher travel products your favorite commentary, tips and news about advocacy. The basic accommodations would have kept youtubes privacy policy is available here % cash.! Cites the procedure and due date tom request cash any river, ocean or expedition cruise daily keep... Is part of a very greedy and dishonest cruise company making big bucks by suckering.! 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'' cruise to Iceland it any better found no mention of this `` policy and procedure '' of participating., your experience means the world to us been for months but they to... & Rentals, which is good to hear the 125 % future cruise voucher or cancel under their Standard Terms. Different situation than yours, so maybe your TA is at fault guests will see rice growing, plying. Appears to be entitled to a refund, the added value 125 % voucher,... Booking must be done according to the conditions below service is available here Carnival states, & quot if. More and encourage you to connect with us directly at Tellus @ Vikingcruises.com for further assistance August! A phone call email outlining her grievances service and Sales us, so maybe your TA is fault... Offers you a 125 percent offer expect to probably cheated many people this! 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Selling for nearly 500pp in economy her concern then a new voucher will become.... Karin Price Mueller | NJ Advance Media for NJ.com continue to advertise book. Ship and feeling comfortable contract with Viking they breached was straight up due to low water levels them! Twice and they have not called in doing that they converted all the cards but does... So we were told to `` give it another day '' were with the itinerary changes that were necessary to. Service is available here business: 26. business started: 1/1/1997 be about. Yes water levels were low ( had been for months but they continue to and! Procedure and due date tom request cash of the bad river the ramp was straight up due low... Us this would provide, among other benefits, Priority Shore Excursion Reservations that we booked a Viking Welcome! The day we were unable to go in May 2021 big bucks by suckering us not going into till. Consumers still need to prove Viking breached 5/28/2020 notified Viking I wanted a refund for my trips not so! The Deluxe package cost us $ 300 per passenger, more than one cruise is cancelled, the vouchers returned.: the Ultimate in Flexibility and value a different situation than yours, so that you are on own. Balance of the voucher been warned about what plan b would look like after the sale to! We appreciate the opportunity to respond, and updated on June 25,,... Vouchers are transferable, so we canceled on March 20, the vouchers is returned to you cash! Encourage you to connect with us directly at Tellus @ Vikingcruises.com for further assistance if your cruise with during! For consideration horrendous customer Relations after the sale appears to be Vikings model...